ABSOLUTELY HORRENDOUS SERVICE! I live on the second floor in a big house. I don’t know even know what happened. I received an email saying that my parcel had been delivered. None rang the bell or called my phone to inform me that they were outside. I went outside, nothing was there. I told them not leave it at the door because I live on a main road where anyone could just take it. I emailed them, they are not going to take any responsibilities, they blamed the retailer!! I don’t even know if someone actually came to my house to bring the parcel as I did not hear anyone, my neighbours did not see any delivery guy.. so no parcel, no refund!! Very disappointing! Disgusting behaviour!