Delivery was attempted when I was out; the card said redelivery would be attempted the next day. I was unable to rearrange redelivery on line because the site does not recognise my postcode. I immediately contacted Yodel via the chat room. The agent brought up my correct address and rearranged delivery for the following Monday; I specifically instructed not to attempt a second delivery but only on the day I indicated. They came the next day anyway and left a new ID card. Again, I was unable to do anything online and had to use the chat room because, again, the site did not recognise my postcode. Guess what! My parcel has been returned to a depot (where that is - no idea) and I am expected to traipse to where I don't know by public transport at 75+. The rearranged delivery did not take place on this earth! If I could have given zero stars, I would have.