2.3.23- Yodel app said delivery was due Saturday, happy customer because I’d be in. 3.3.23- I go to work, come home, check my Yodel app which claims the parcel was refused at my address earlier in the day. Strange as I was not at home to refuse this delivery. I used the live web chat at 7.30pm to query this to be told that because the parcel was refused at the address that it had been marked as return to seller and that no second delivery attempt could be made. The live web chat disconnected at 7.50pm and I could not re-enter the chat. The live chat option shuts off at 8pm. I could not speak to anyone else; I go to bed hoping to speak to someone tomorrow to clear this up. I did take the advisor’s advice and messaged the seller about the issue before going to sleep. 4.3.23- I set an alarm to be awake to speak to another person on the live web chat, as soon as it is functioning again at 8am, to be told that the parcel would hopefully be delivered today and the person the previous night has marked it to not be returned to the seller. The app and website are also saying “due today”. Happy customer again. Waited several hours, no change to tracking information on app or website, tried customer service line several times (automated, no actual person to speak to), however all keep saying it’s due today. Still happy. Around 11:30am I enter a third live web chat to be told that despite the attempts of the first live chat person the night before, that the parcel was marked as return to seller after the failed delivery by the depot team and that nothing could have been done to change it. So despite the app, second live chat advisor, website and automated “customer service” number telling me for nearly 4 hours that my parcel was due today, I now learn they where all lying because nothing could be done to stop the return to seller because I refused the parcel. The Satnav recordings prove the delivery team where at the right place and marked it as return because I refused it. I WAS NOT AT HOME TO REFUSE THE PARCEL!!! I don’t know whose door they knocked on, I don’t know who refused the parcel but it was not my door or me. I was at work happily looking forward to my parcel delivery which I was expecting the following day. Now the app, website and supposed customer service number are saying the parcel is heading back to the seller, who I have updated about the situation. An utter disgrace of a company.