Awful company which is run by cowboys! First time using Yodel and I am afraid it will be the last. Posted my parcel via 2 day option and the recipient has still not received it 2 weeks later! Tracking shows delivery attempt made when in actual fact there was none as recipient was home and no card was left. The Web chat and customer service advisors are useless and uncooperative! They seem to be based in India Instead of addressing your issue they respond with scripted messages. 2 weeks later they have no clue where my parcel is and why it has not been delivered! Very disappointed with this company and lack of customer service provieded. Should have stuck with Royal Mail!