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Anonymous
Paid for next day delivery but the packages where split and they delivered one by one each following day. With 3 arriving next day and 2 arriving a day late. The driver made note 'they couldnt find my address' after successfully delivering one of two packages which were already arriving late. Yodel has very poor customer service, they are unable to attempt to help you and can only quote the website tracker. I made Yodel aware of the 'mistake' of the driver immediately after the driver drove away with the second parcel, Yodel's customer services accepted this mistake as i have described it here however no help was offered, only another attempted delivery the following day. It is my problem, i have to wait. It is the shops problem, they refunded the next day delivery cost. Yodel absolves themselves of any duty to deliver packages timely or provide customer service. Yes Yodel delivery parcels, Yes Yodel have customer service. Yodel appears to offer a service which is below what I would expect from a domestic courier especially for high value goods and/or priority/express delivery because they are negligent in their planning and practice to deliver parcels at this level.
2 years ago
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Yodel has a 1.1 average rating from 6,323 reviews