yet again we had no choice in delivery company and got stuck with Yodel. This time it was books sent out by the open University for a course that they have lost. clamour they have been delivered only not to our house. we have security cameras and a ring doorbell so can prove it they haven't been delivered here. our neighbours have also checked their security footage and no delivery was made on our small 10 house street. they have investigated and the driver insists he got it to the right address but they themselves confirmed the drivers GPS doesn't place him even close to our home address. yet still they say the driver is right and the books were delivered to the right place. have even checked the delivery address with both Yodel and open University and they were no errors. this service is beyond a ridiculous and as a result has actually affected someone's education as they now don't have the required books and the course began today. no help offered and online chat gets cut off by the customers service reps. no response to emails and not answering phones. just a recorded message to go through online chats. so what do we do now?