This company does not even deserve 1 star. If I could give less than one I would do. In the past 4 weeks yodel have lost a really large heavy parcel which was already recorded as being on the van and out for delivery. Were they bothered? Not in the slightest. How they can loose such a large heavy item is beyond me. Perhaps when it went on to the van it went through a portal to another world and will reappear in the future on the other side of the world. Now they have gone one better. Parcel arrived at local (Alfreton) depot. Great! Sat there for a day or so then was recorded as at local depot LONDON!! It's destination was Sheffield. So it went from Preston to Alfreton and then London. Oh but now it's on its way back to sender as "unable to deliver". Maybe if you actually sent it to Sheffield it might stand a chance of being delivered. It makes me go cold when a seller puts "despatched with yodel" as a know it's gone for good. Terrible company.