Horrendous. Driver showed up at my door with parcel 2 weeks ago but wouldn't deliver it due to an issue with his delivery app. Parcel was returned to depot and I was told it would be delivered the next day, but they never attempted to redeliver it. They have now returned parcel to sender with no explanation, and the tracking has said 'returning' for over a week so no idea where the parcel actually is. So frustrating and the most bizarre situation ever, would rate no stars if I could.
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