Ordered a label and received a code. Spoke to the customer service online make a change in the address, and the whole process seemed seamless...until I went to scan in the shop and the label didn't work. Spoke to someone from Yodel.co.uk who said they only handled the delivery and to go back to Yodel direct as they issue the label. Wasted almost 2 hours back and forth on chat before getting a new label. The new label oddly, has the same code as the previous one, and the Yodel agent (Rob) assured me it'll be alright. Nope, I went to the shop and it wouldn't scan again. I contacted the Live chat again and spoke to another agent (Angela) and explained to her I needed a refund and to speak to a manager as she insisted that the code was going to work. While waiting to hear from her manager, she abruptly ended the conversation. No goodbyes, no explanation. I have all the transcripts of our conversation. Called Yodel on their hotline who said they can't help as they only deal with delivery. Went back to chat and told me the code should work when it doesn't. I have since requested for a refund and will go with Evri. Appalling customer service