Shocking service Shocking service, parcel which was a computer chair so not small due to be delivery today between 10-31 and 12.31, tracking stated 1 stop away, I asked my hubby not to go anywhere until it was delivery. I rang him at 12.40 to be told it had not been delivered. I looked and the tracking info it states:- Sorry we missed you. Please manage your parcel delivery preferences. The driver didn't even attempt to knock on the door as this would have alerted our dogs. I went on the live chat and got this:- Please be assured that I've taken all necessary steps and your complaint has been raised. However, the information we receive after the investigation, we can't share with you as this is internal and confidential. Please be assured that we take this kind of concern in a very serious way. I paid extra for express delivery, what a waste of money