if I had known the item I bought was being delivered by Yodel I wouldn't have bought it. Out for delivery (eventually). App said they were 11 stops away, then a message straight away saying they couldn't find my address and they wanted more information. Couldn't speak to a human on phone, so used the chat. Was told that they use W3W so can add that and my phone number so they could contact me. My account already has W3W and my phone on it. Clearly don't bother using it (or as I suspect they just can't be arsed) It is still showing as out for delivery and never back in to the depot, so who knows where it is!