I ordered a coat for my wife from New Look on the 28/11/2024 I looked at the delivery option and chose the next day at £5.99. It was shipped by Yodel. I got a tracking notification on the 28/11/24 saying they had my parcel from New look and was on the vehicle for delivery. Sounded like it was going to get delivered the next day as promised . I waited all day for the parcel to arrive they state they deliver up to 9 pm . Nothing came . Another message on the 29/11/24 saying it was being prepared for delivery . Another it was on the vehicle and would be delivered today . Same thing no delivery . Tried the tracking on there website just stated we have your parcel . Tried to get in touch just a chat bot who said the order number was incorrect and it would contact customer service to call back in 18 minutes. Nothing happened . Parcel never arrived that day. Tracking just stated we have your parcel check back for further updates . Come the 30 another email saying your order is being prepared for delivery and is on the vehicle . Checked back later and saying out for delivery again . . Checked back again after an hour and it was shown 7 stops away. About an hour later a knock on the door a girl in a car was delivering parcels . No apologies for been late or other took a picture and was gone . It is obvious they held the parcel delivery back to allow the part time delivery drivers to deliver the parcel . It was never on any vehicle or out for delivery at at any time other when the part time delivery drivers come into play. Yodel is a shambles of a logistic company I can see why Barclays got rid of it as they were going out of business . I will never buy of any retailer who use this incompetence logistics company ever again. New look don't have a contact number. email or chat bot is the only way you can get in touch . Invisible people .