Star rating correlates directly to the % success rate of using them to deliver Vinted parcels. They promise a delivery service that they can't provide and when you contact them there is 0% customer service because their contract is with Vinted and not the buyer/seller. How these guys are still allowed to do business and take people's money I have no idea, they're a scam and it's only a matter of time before they're shut down. Parcels "delivered" then returned to Yodel within a couple of hours with no time for collection, marked as collected when they haven't been so they can boast a higher success rate, damaged parcels returned to sender 3 weeks later. Save yourself the trouble and stick to Royal Mail.