Absolutely everything about this company is unprofessional. Their website, how difficult it is to even access the live chat. A parcel took from the 2nd January to the 17th to arrive. I got no email or text or code to access the Pod to get the parcel. I was on live chat with quite a few of their staff and it’s not their fault it’s the people at the top of this unbelievably terrible service. I had to setup an account with Yodel, keeps logging me out, just to check the updates, I then got told my username and password was incorrect. I wanted to ad the tracking number if the company wishes to reply but can’t log in to get it. I will repeat the staff on live chat had limited access to helping me find out where the package was. I even said I would just drive to one of the depots if they just give me the phone number of the depot and they couldn’t do that. Bizarre!