I submitted an online order from Shein two weeks ago, my parcel was out for delivery on the 9/4/25, I was given regular updates in regards to recieving my parcel which was brilliant, however, just before 8pm, I received a message saying 'sorry we couldn't deliver to you today, please check back for updates'. I was sitting at home waiting for this parcel and they didn't show up. I contacted them by live chat and I was told that my driver ran out of time to deliver their parcels for the day and this will be investigated. So I have had to reschedule for my parcel to be redelivered even though it was not my fault. My next delivery date available was 3 days after. So here I am.. 12/4/25.. I have yet again been waiting for my parcel to arrive today, I haven't received any updates all day but my app states that they will be delivering my parcel today.. It's now 10:30pm and still my parcel hasn't arrived. I've now rescheduled my parcel to be dropped off at my nearest depot so I can collect it myself, but I have no further information as to when they will receive my parcel! What's more frustrating is it's a big order from Shein for new holiday clothes and I go on holiday in less than a week! Very poor service and a very angry/upset customer!!