I paid a company extra for a named day delivery as I have lots of appointments/commitments at present and this was the one day I could be available all day. I watched the driver journey and when I was one stop away I started to look out of the window. It didn’t arrive and when I checked my phone a message had been logged 6 minutes previously stating I needed to ‘chat’ with them as they needed extra delivery address information. I logged onto ’chat’ and was advised the person was available. I messaged but received no reply, even when I queried if they were there. I then looked up Yodel telephone number. The automatic ‘bot’ didn’t recognise anything I was saying and I got put through to a foreign call centre. I explained my predicament several times and asked that the delivery be reattempted today, repeatedly told not possible. Offered alternative dates (they don’t do bank holiday or Sunday) but I couldn’t guarantee I would be available for the entirety of the 4-hour slot. I finally agreed they could re-try in a whole week’s time but I still couldn’t guarantee I would be available for the whole of the 10-2 slot. I asked if I could be placed first delivery on other days when I could be in, or last delivery today. Repeatedly told not possible for them to re-deliver within 24 hours (despite it being in the area and on the van!!) I ring the sender to request refund of named-day delivery payment and explained the issue. They checked and confirmed that the driver was nowhere near my property when he advised me could not find it - disgraceful. I have been provided a small voucher from the sender for future use, but if they continue to use Yodel I will not use them again. Sorry sender, but every other delivery company finds us perfectly well.