Terrible Service – No Delivery, No Evidence, No Help Absolutely awful experience with Yodel. I ordered a birthday gift which was marked as "delivered" and supposedly left by a back gate — despite me never authorising a safe place. The recipient was home all day, yet no delivery attempt was made, no card left, and no contact via text or phone (despite details being provided). When I contacted Yodel via live chat, I received no real help at all — just scripted responses and no actual investigation. Worse still, Yodel provided no photographic evidence or GPS proof that the parcel was delivered where they claim. The package is now missing, the birthday surprise is ruined, and I’m left chasing the retailer for compensation. Yodel shows a complete lack of accountability. I would strongly advise avoiding them if you care about your deliveries arriving safely or getting any proper support when things go wrong.