Do not use their pick up from home service when sending a parcel. It is the only option Vinted gave me for a large parcel (travel cot). Booked a pick up day, they failed to turn up. I contacted them, they promised me an email which never arrived. In order to avoid an automatic negative review the buyer and I agreed to cancel the purchase and try again. Second time they turn up 2 days before I booked collection (as I knew I wasn't going to be home the day they turned up) and gave the reason 'the parcel wasn't ready'. Couldn't get them to even promise to pick up again so cancelled purchase again. Third time nobody turns up the day they were supposed to collect. I contact them every day and every day they promise it's definitely going to happen that day. Still waiting now... Day 4. Customer service is not able to do anything helpful. Don't go there.