Extremely poor service. Yodel did not deliver on the day they said they would. If you cannot deliver on the day then make the customer aware - we had no idea where the parcel was and why it didn’t arrive! The company seriously needs better customer service eg. a real person on the phone rather than a robot. The live chat agents need to have improved access to parcel updates (we had numerous chat conversations and no one ever knew anything). And once the parcel finally went out for delivery, the live location updates didn’t update so we ended up waiting for hours. The delivery slot was 7-9pm, but the parcel didn’t arrive until 10:30pm. The whole experience was ridiculous - absolutely do not recommend at all!