Parcel was to be collected from my house. I stayed in all day and no-one arrived to collect. I went to live chat and was told that the someone had called but there was no answer...ABSOLUTE LIES!! Also I made a complaint using email regarding a broken item. I was asked to provide photos etc which I did. I have since been ignored after sending a further 2 emails. DISGRACEFUL CUSTOMER SERVICE!! I shall not be using this delivery service ever again. I would give NO stars if the option was there.