Every time a seller uses this company it's a nightmare. They never deliver to my address properly - they always leave it at some random address a few streets away without even attempting to find my address. Their customer service agents don't understand a word of what you're saying and just give you copy and paste answers. Their automated help line can't understand anything and just ends up hanging up. I even e-mailed their complaints team video evidence that the photo the driver had taken as "proof of delivery" was nowhere near my house resulting in my parcel being stolen on multiple occasions. They don't claim any responsibility nor acknowledge wrongdoing. Their response is simply "it's been marked as delivered have you checked around your house or with your neighbours?" without even reading what I've explained to them, or looking at the evidence provided.