Dreadful is an understatement. Their customer service gave me coordinates to an address they claim it was delivered to ((round the corner from me)) and they hadn't gotten it in their green bin either! Thank god their son checked the nearby flat bins as their driver dumped them on some random flats on an entirely different street. Awful, their customer service could only tell me to wait 24hours for an update!! What update!? That the bins were taken out!?!? Photos conviniently didn't show the flat or house number either so it it wasn't for the neighbours kid this would6 have been lost.