They are becoming the new EVRI of the delivery world. Disgraceful service, can't even find an address (in truth they never even attempted delivery), and I went on live chat with them and gave them clear instructions how to find my address (not difficult) and yet days later they said for me to collect from their depot even though I paid for delivery. I have given them clear instructions, yet they have not even taken on board my instructions. Absolutely diabolical service. Why have staff on live chat that do not pass on clear instructions, or if they do, it is then ignored. Aren't customers important to Yodel? I have given one star to this company, but in truth that is one star too many. Disgraceful service. Will NEVER use their service again