So... if you want to call the Yodel telephone number just be aware that you are NOT talking to a customer service centre in the UK... it is infact in South Africa. After a horrendous experience with tracking down my parcel (they said they left three delivery notifications at my address... and actually never entered my street it turns out!). It also turns out that the calls I made were never logged onto the system so the Yodel depo never knew I had called with an inquiry! Last attempt was to go to the depo to collect parcel and by some miracle it was there! Got excellent customer service, cup of tea and driven back to town! The call center needs to come back to the UK as there appears to be a huge communication breakdown with the call centre in South Africa.