Could not find my address in 4 attempts, despite confirming the address with their webchat service, and confirming the delivery address is correct on PostNL tracking (who forwarded my parcel to them). Customer service did little more than reiterate the vague and false information on Yodel's tracking page. Provide no email contact, presumably so there is no paper trail, but also likely that they forgot that address too. My "local" depot is over 35 miles away. No other delivery service I have used has failed to deliver to my address, and on the occasion that I have missed deliveries with other services I have both received prompt feedback to let me know, and the collection point is in the same city, often less than a 10 minute cycle.