I reserved an item at Argos for collection. However, due to a combination of bad weather and my own laziness I decided to change my order to delivery. It was £4 for guaranteed next day so why not. When I realised the courier was Yodel I kicked myself because I'd heard terrible things but by then it was more effort to cancel than if would have been to just walk there in the first place. Anyway, the next day I received a text while at work saying my parcel would be delivered between 14.35 and 16.35. I got the text at 16.10. Got home, no card, through the door, checked my email and it said delivered at 15.10. Didn't say where so I checked with my designated "preferred neighbour" who had been home all day and hadn't had a knock at the door or even a yodel through the letterbox. Used their highly inefficient web chat service to report the problem and I was asked if I had checked the surrounding properties (I live in a terraced house, there are lots of neighbours) why didn't the driver just leave me a card?! Anyway, the next day I got the same text at the same time and I came home to a card on the doormat saying they'd left it in a safe space behind my house. The parcel was there, safe and sound. I wouldn't feel the need to leave a bad review if I was told my parcel would be a day late, that happens this time of year. 4 hours of poor customer service, having to talk to my rubbish neighbours, and having to explain to my fiancee that she might have to wait for her Christmas presents could have easily been avoided. Anyway, I really hope it's the correct item because its wrapped and under the tree now.