Took out an insurance policy during the Christmas period so no staff available, which is understandable. The system is very "computer says no" and has no flexibility, so had to adjust the data entered to meet their "computer says yes" algorithms, however, there is no means of me contacting them to correct this information as the live chat isn't manned (understandable, its Christmas) and they have no email address or secure messaging centre in the logged in section, which is rather archaic. Makes me worried now that if i ever have a problem they'll be a nightmare to get in contact with and deal with. What business doesn't provide an email address?