“I was unable to phone you and explain that I was having trouble with transferring my insurance from one vehicle to another and I tried go compare to help with it but unfortunately they couldn’t do it either so I ended up having to insure my new van with you and writing to you to help me cancel the old van and wait for a refund”
“Speedy service at a very competitive price, impressed that link to app was emailed quickly, made changing insurance companies seamless. Best changeover yet.”
“I do not have a printer. When purchasing my policy I was informed the documents could be sent by post. I can not find anything to facilitate this. The chat line assumes that I am referring to a food delivery ??? How do I get my documents.?”
“Impossible to contact by phone. Cannot access portal because everyone has to re register for some reason. However after inputting my email address, the link to register never arrives (checked spam) Tried many times. This is certainly not a "breath of fresh air to the insurance industry". Dread to think what the claims process is like as it is all handles by a third party.”
“Was ok until I tried to cancel my renewal, couldn’t access the site prior to renewal, managed to get on site on renewal day, 5:30 in morning. Wanted to charge me £28.50 to cancel it ……..not paid. Won’t pay. They provide direct link for claims but not policy :-(”
“We needed to make a small change on the policy. It only cost £2.43 to do this, but we were charged a £20 admin fee. I find this extortionate, especially considering I made the change online, so they didn't have to do anything.”
“Awful no way of getting though other than a automated chat bot mistake on policy that hadn’t even started and cost me £50 to cancel a policy that hadn’t even started disgusting company”
