“My policy is showing as lapsed on the yoga portal 8 days after I paid my renewal.
The chat facility is not working and there is no number to phone for support.”
“It took ages for me to complete the process, I felt that it was really long winded.
It also repeated a lot of the questions which I felt was unnecessary.
You would probably get more sales if the form filing was simplified.”
“Buyer beware took out a motor policy which was not due to begin for a further month,
after realising I had made a mistake I cancelled minutes later only to be told I will be charged £49 for the pleasure. Had the ususl wiff waff from the chat line about all the wonderful checks they make to provide the quote that was done instantly. No mention of the 14 day cooling off period in the cancellation section which only states that if you cancell midway through a policy you MAY be charged the £49. Will definately chalenge this through the proper chanels. AGAIN BUYERS BEWARE”
“Site easy to navigate. The process was very simple. Some of the other car insurance quotes on the comparison website were cheaper but the five star rating prompted me to go with yourselves. So far so good”
“It was easy to complete the form going along step by step, quick response etc.
I appreciate you need all information but it was a lot to fill in before Id actually decided I was going to go ahead with purchasing.”
“Shame there is no human to speak to everyone expected to you smart phones what I you have not got signal when we need you and some older customers would always be more comfortable speaking to a human.”
