“Prior to taking out the insurance you offer loads of documents to read on your policy but I could not find a statement of facts letter. Then when I purchase the insurance you sent me all the documentation including the statement of facts. You asked me to check all the documentation to make sure it is correct, far enough but there is no way of correcting any computerised errors, even minor ones without incurring a £25 alteration fee even though the insurance has not even started. This I find very off hand and smacks of profiteering and not good customer PR, just to correct any minor errors by you or me. As for using ‘Chat bots’ I’ve never found one yet that can answer the question I want answers to…!!!! Bring back a human being for any initial queries, and if minor changes even such as spelling mistakes can be altered on line with no human intervention there should not be a charge, so bad customer service at the outset and does not fill one with confidence for the future….!!!!”
“When I went to your site to buy the insurance the price was more than quoted on Money supermarket comparison site. I felt I had been misled but went ahead with the purchase because I had already cancelled renewal with current insurer.”
“Quote on comparison site was £18.24 but when transferred to Yoga website to buy was £33.24. No way to query the discrepancy, so tried 2 more comparison sites with the same results. The policy also included Home emergency cover, the details of which, were only revealed as being very limited at the checkout stage. I think that this information should be upfront before deciding to buy.”
“After two weeks with yoga I’m sorely tempted already not to renew next year , I changed my registration number on the policy and to be charged a whopping £25 to do it , it won’t be happening again that’s scandalous, every other insurance company I have been with in the last 5 years didn’t charge anything”
“lack of human communication,no telephone number to speak to anyone to ask questions about my new policy,went on live chat to find that it was ai and not a real person also it did not understand my question,can not find a phone number anywhere to speak to someone,only had the insurance one day already regretting going with this company,riddiculas that i can not speak to anyone about a query ,”
“I e sent an email regarding my cracked windscreen 2 weeks ago and filled in the claim form to book an appointment and haven’t heard back at all. This is my first year with Yoga and not impressed by this as I’m used to a lot better service via my old company . Please advise”
“Only wanted to temp change plates on this car until collecting new car in three days. You charged £25. I’ll need to change them again on the new and will cost same again. No provision on app to deal with queries like this”
“When on Live chat advised additional premium was £3.50 . Then when processed actual change you applied an additional £20 fee ! Whilst expected an additional premium this was not made clear by the handler . This is poor communication. The policy is shortly due for renewal so may consider lapsing.”
“On behalf of my wife.
I insured my car with Yoga as they offered the best quote. Sorting it out buying and paying was very easy, with the docs available in minutes. Unfortunately the purchase of the car fell through and I had to can the policy. I originally paid £250 for the policy and cancelled after one day of not actually using it. For this they charged me £39.99, for 1 day, I thought that was a rip off which is why I am leaving this review.”
“How do you contact a real person? I made a simple typo and had to pay £20 to rectify it. This is the second car I have insured with you but will not be back.”
“Added additional driver to my policy cost me 400 quid on top of my existing policy Daughter is over 30 and has been driving since 17 . This price seems very high when I read in comments someone was charged only 20 ! Tried to use live chat but was unable to answer my query . Disappointed there is no where clearly where I can direct my concern.”
“I have been unable to register my account, despite trying since arranging a motor policy in January that came into effect in February.
I have a policy number, an insurance certificate and a "Statement of Facts" sheet from Yoga ... but can't make contact.
I am changing my car soon and have no way of discussing this with Yoga because I can't register or phone. Live chat hasn't got me beyond a Bot that kept saying it couln't answer my question but it would not connect me to a human being.
Will someone please contact me a.s.a.p.”
“Your stars do not allow me to give a neutral review. That is bad. As for my experience, price was good but not being able to find any contact emails or telephone numbers to talk to someone is bad. Whether you are good are not will not be known unless I have to make a claim.”
