“I did not find the setting up my car insurance password for this and pass word for the payment and at the it took ages to for another pass word you only got this on price to complicated”
“I did not find the setting up my car insurance password for this and pass word for the payment and at the it took ages to for another pass word you only got this on price to complicated”
“I did not find the setting up my car insurance password for this and pass word for the payment and at the it took ages to for another pass word you only got this on price to complicated”
“Difficult to navigate website. No contact numbers for telephone queries. No contact number for car breakdown cover included with policy. No facility for obtaining hard copy of documents. Unclear if auto renewal is incorporated in policy.
Difficult to communicate with company.”
“No detail showing on my account to reject renewal. Had to use Live Chat which is frustrating. Still not sure I have outcome I wanted but will have to wait and see when I check my bank account to see what payments are claimed. I can’t even see the present policy that is due to expire on 10/05/24! The new policy from 11/05/24 is the only detail showing. Agent also informed me I have two separate logins for every policy - now very confused.”
“Ok, let's be fair. I've been with LV for a long time, but this year they shoved my premium up by over a hundred pounds and seemed quite snotty about it. "Don't ask the customer service team about the price increase", was the recorded message. So I did anyway and he wasn't interested in negotiating with a long standing customer. I found Yoga on a comparison site. Much cheaper, but I still haven't found a number to speak to a human being. My question being "Am I able to drive other vehicles on this insurance on a third party basis?" I can't find that in the documents they've sent by email. Not sure I'll stay with them. I'll just have to see how it goes. It would be nice if they replied to this with an answer.”
“When I was buying the insurance auto renewal wasn’t possible to override but I was told I could remove it in the portal.
I cannot see how to do this and the ‘chat’ feature is no help.
If I cannot remove auto renew I will cancel so please help”
“Basically you have renewed my policy AND charged me for a new policy. As you have no email or telephone details there is no one to contact to resolve. You’ve got twice my money and i have no way of getting this back. Your live chat was useless and is the only communication option available.”
“I have taken this insurance out on my replacement car beginning to regret it. As i am claiming for a no fault accident & it appears im not getting any money from the owner of the other car who hit & i dont know why !!!”
“Competitive quote but would like paper insurance documents to keep in the car. Also don't like automatic renewal. Won't use them again. Too remote. I wonder what would happen if I actually needed to make a claim!”
“great price but if you ever need to get in contact with anyone to update your policy ie change your car it is a complete nightmare unless you have a claim, no number or contact ?! Absolutely ridiculous !!”
“I paid for my insurance ten days ago and the only thing I have had from yoga is the email for this review. No receipt for my payment and no policy documents. NOT Good.”
“There was no way to confirm your selections for my insurance before payment only then did the selections become confirmed and although you'd made an assumption on something that I hadn't offered you proceeded to demand a large fee if I needed to cancel”
“Setting up a new policy is straightforward, however, the document confirmation is extremely confusing to say the least. If you’ve added extras like Legal, hire car etc, the confirmation letters are poorly written and lack customer information to ensure confidence, consistency and transparency! Could do a lot better.”
