“I have been trying to email, message you to ask for hard copy of my insurance documents with out any success and also for you not to automatic insure next year, and it is very difficult and no phone number which would help a lot”
“At the end I had option to select but it wouldn’t work on free things although it would on the extra paying items.
I wasn’t sure what was included before I paid”
“Whilst Very competitive and included a lot of extra cover that other normally companies charge for - it was an absolute nightmare trying to get onto their “payment” section - their website just kept buffering and never connected. Had to try 4 times before I managed to complete my purchase and that was through an email they sent me, not the link via the comparison site. Their virtual chatbot is USELESS! and if you have a problem on the weekend - TOUGH! No1 is available to talk to you. I left an email on Saturday, they may contact me later today (Monday). So whilst I went ahead with this, I cannot recommend them for those reasons. With regards to the next question about communicating with the company - I am yet to get a reply so there has been no “communication””
“My policy hasn't even started yet, but I'm already regret buying it through this company.
There is a distinct difference between a company displaying options for each area of the insurance, and Yoga who force you through numerous 'added-extras' that you have to decline just to confirm what you actually want.
Then when I wanted to cancel the auto-renewal, which annoyingly is NOT given as an option at the time of booking, I couldn't find a number to contact the company.
As usual you are forced to chat to a bot, that is less than useless.
Finally, I got to speak to an agent who cancelled the auto-renewal, but then proceeded to try and up-sell me again and suggested my choices might be inadequate for my needs.
Poor tactics from an Insurance company”
“After the quote was displayed, I was 'steered' down routes which all wanted to add more cover at more expense. I found it difficult to remove these extras and, had I not been vigilant, i would have been paying over £50 more than the original price.
Why are you paranoid about not showing any telephone numbers? Your customers need to know that we can speak to a human being to clarify confusion. I was very close to changing my mind about giving my business to you.”
“The quote said, includes courtesy car, the policy prior to paying said courtesy car included, then at checkout optional extras, please pay more for a courtesy car. Bit of a con really, Yoga pretends to off all these free extras, but at final checkout to pay, they are not free and optional extra costs.”
“incorrect amount charged from that displayed by aggregator service and somewhat aggressive seven day cancellation notice on the back of an input error with bank details which was swiftly resolved my end.”
“Changed my mind about the insurance and there is a rip off cancellation fee of £49.99 and the policy doesn’t start for another 3 weeks! Also the agent live chat facility has very limited contact hours and the agent didn’t answer all of my questions. I shall be cancelling my policy tomorrow.”
“Unable to get into portal as need to change something on my account.
Also spent 2 hours looking for a contact number and there isn’t one?
Not the cheapest and beginning to think i’ve made a mistake”
“Not too happy as I already have breakdown cover. Also you have a charge should a customer wish to leave after the statutory 14 day cooling off period. Not sure that is legal? I don't wish to leave but just saying.”
“I was happy with the price of the motor insurance, however I have not received any documentation to date and my account is telling me I have no policies presently.
The premium was taken from my bank account 04/04/2026 and I have been trying to contact Yoga through their chat facility which is proving very difficult.
I am now wasting time trying to find out if I am insured or not and vert reluctant to drive my car.”
