“I couldn’t register for my renewal even though I had an email link or get a new password if I had previously registered despite numerous attempts!
In the end I purchased as a new customer from compare the market and ended up paying £8 more but was much less hassle! Was cheaper than other quotes which is why I decided to stay.”
“I was very disappointed that I was not able to contact Yoga on the phone and clarify a few points as there do not seem to be a contact number for Yoga.
It just isn't the same just with on line service without a direct human interaction”
“Whilst not the cheapest the additional freebies decided I should choose yoga. Shamefully they do not provide a box to allow or cancel auto renew at the same time as completing the formfilling.”
“Price first year was very good. Renewal next year very acceptable so funny bigger shopping round. But… changed cars one month in, did all the policy change work online but end up with approx £45 extra ‘fees’ If, as they say it’s all electronic, no people involved, just what am I paying made up fees for?”
“Paying insurance does NOT make me happy in the least but it is the cheapest I could find online.
Very annoying that we as customers have to pay an admin fee when we have done all the work online. One day this will become illegal and we will all be claiming our money back similar to all the other cash back schemes going on at the moment”
“The procedure was not as simple as it seemed. A renewal quote was given however the renewal didnt appear on my portal when logged in. Chatbot was just revolving around the same answers and nobody live or in person to talk with.
Ended up getting a new quote for my parents car which was competitive but 45 pounds more than the original renewal quote. Still a reasonable price however if i had more time i would of shopped elsewhere.”
“I’m not completely happy to be honest.
I tried on several occasions to register my account after buying my car insurance, and l kept getting the same answer, the email l have is in use, try another. The email that is in use is mine and l only have the one email, so therefore I cannot register my portal or whatever lm supposed to register.”
“Quick and easy to apply , this is my first time with this company it was one of the cheapest for the amount of cover wich is why I chose them .
So far so good”
“I was disappointed that the price went up when I clicked through from Confused.com for no reason. However I still saved when compared to my renewal price.”
“Was really frustrating not being able to speak to a human on the phone. I have been with Yoga for 4 years have changed vehicles and the same policy was coming out £20 more. When I signed up as a new customer it was cheaper. This doesn’t make sense customer loyalty. I used the chat live but was really unhelpful.”
“Easy website to navigate and good prices. Only negative is I had to cancel the policy after 1 day as the car deal fell through. I was seriously unhappy at the fee charged when I did this. As all business is done online I don’t see why a fee is charged especially after 1 day.”
“Very easy website to follow and competitive price for my car. Only downside is I had to cancel my policy less than 24 hours after taking it out and was still charged a £49.99 brokers fee. I think unfair as all work was done online and not by phone.”
“Disappointing, my renewal notice, from Yoga, quoted £375, which was the same as last year, on a comparison website the same policy, with Yoga was £275. Why on earth does Yoga punish existing customers like that, surely you want to retain customers, not drive them into the arms of rival. I took the Yoga insurance from the comparison site, as it offered the best value for me.”
