“Very easy website to follow and competitive price for my car. Only downside is I had to cancel my policy less than 24 hours after taking it out and was still charged a £49.99 brokers fee. I think unfair as all work was done online and not by phone.”
“Disappointing, my renewal notice, from Yoga, quoted £375, which was the same as last year, on a comparison website the same policy, with Yoga was £275. Why on earth does Yoga punish existing customers like that, surely you want to retain customers, not drive them into the arms of rival. I took the Yoga insurance from the comparison site, as it offered the best value for me.”
“Am happy with the price from yoga have all my relevant information for my car insurance now let's see how they do for an insurance company if I need customer service any time and how easy it will be to chat and resolve a problem .”
“Quite an easy experience. Do wish all insurers would be a bit more upfront about actual cost rather than a quote that is highly unlikely to be the actual cost.”
“Simple to sort out and buy my home insurance policy, but lets Face it, any company can make a fancy website, with all bells and whistles, the proof is in their customer services and approach should I need to make a change, a problem or a claim, that’s when the important part of their
commitment to their customers comes into practice. So at the moment, only three stars. Should I need to make a claim or come to the end of my policy then The star rating will be changed.”
“I think I have what I wanted at a very reasonable price but it took a while to get there. Your chatbot is useless, I would much rather talk to a human being.”
“I initially encountered problems when trying to enter my business partner’s driving licence. Even though it was correct it refused to accept it. This was very frustrating. The next day I tried again and the technology saw the licence was actually correct.”
“Quick and simple and good value quote with all the extras, nothing wrong but I have only just taken out the insurance so can not give 5 starts for excellence.........wait until I need them (if I do) and will then give an updated review.”
“Fairly easy to make purchase , competitive price & comprehensive ( but long) set of documents .Only just purchased hopefully won’t have to test the claims process so can’t give more stars at the moment .”
“quick, simple and good value quote with all the extras, nothing wrong but I have only just taken out the insurance so can not give 5 starts for excellence.........wait until I need them (if I do) and will then give an updated review.”
“Pretty frustrating really. Only saving grace is the price is quite competative and you will mirror my NCB.
Website is very slow and sometimes unresponsive. Also did a quote 3 days before picking the car up, when I came to accept this quote on the day of collection, initially website was unresponsive for 10 mins, reloaded and after 2 or 3 attempts managed to get into the quote only to have it increase by £20 approx ! Not great but in a time limited situation so had to go ahead.
You need to improve the website - it is very basic and not comparable to other insurers.”
“The price quoted for home insurance was good. Purchasing it was quite problematic. When entering my bank card details, it wasn't showing any option to move on and pay, only to click on for Paypal, which I didn't want. In the end, my husband had to pay, using paypal and I paid him back, using my online banking. I assume it was a glitch but it didn't make for a very smooth process.”
“I had a chat through your website, it was about cancelling automatic renewal. The agent said this was done. I asked for an email confirmation. I was told that at the end of the chat I could request a copy of the transcript. I requested this using my email address. I never received this, I checked my spam folder, it wasn't there? Fortunately I took a screenshot just in case something like this happened.”
