“Very good value for car insurance however the portal for obtaining quotes is very clunky and not very user friendly. Thought it was a bit off that when I was obtaining a quote for car insurance I was given a premium that was including courtesy car and breakdown cover but then these had to be added in as extras when finalising the quote although it was still relatively
Competitive”
“3* BECAUSE IT WAS CHEAP BUT 1* FOR NOT BEING ABLE TO REQUEST PAPERWORK IN THE POST.
HOW DO I GETBPAPERWORK WHEN I DO NOT HAVE A COMPUTER OR PRINTER????”
“It’s okay insuring with an online company but do think they should have a telephone contact number as the chatbot isn’t that friendly and answers nothing. I did manage to chat online with Courtney who helped me, so that bit works. Still think Yoga need a contact phone number though. I look forward to receiving my car insurance documents”
“Price was great. Not easy dealing with everything online. For example, just changing bank account details was a rigmarole, and before that trying to edit details in renewal quote constantly led to error messages until via online chat we were told to use a different browser, but even then we still had problems.”
“I entered all the relevant information about my car and myself via the U-switch website and after receiving a quote I entered the Yoga site. In the summary information there was a section for 'Endorsements' and under this there was a code followed by a sentence saying something along the lines of 'Young or Inexperienced Driver'. I looked for a way to change this since I passed my driving test in 1987 and I am neither young nor inexperienced as a driver (quite the reverse in fact). There was no way to amend this erroneous information and no explanation as to how Yoga came up with it in the first place. This really annoyed me.
Secondly, Yoga set your policy up for automatic renewal the following year and do not give you an option to change this before taking out insurance with them. I do NOT want an automatic renewal; we all know that insurance companies use this tactic to rip off customers i.e. by charging a higher price than they might otherwise pay. In spite of saying that customers can cancel the automatic renewal in the Yoga portal, I can't seem to find an area where you can do this. I will have to rely on webchat to see if I can make the change. Yoga obviously hope that at least some, and perhaps many, customers will either forget all about this, or find the task of how to cancel too troublesome. So, BE WARNED.
The Yoga car insurance policy I took out is very competitive but so was Saga's. Since insurance prices seem to change on a daily basis, you may find that Saga prices are actually cheaper than Yoga on any given day. I think I will try Saga next year instead of Yoga and see if they frustrate me less. I hope Yoga take note of the above issues and make the necessary changes.”
“No app for this insurance unlike other insurance, for ease.
For breakdown there is no number and no app! so that you can quickly and easily context when you need to.
Had to really push to get my documents sent through the post.”
“I don't like to shop on line, however the price was very good, the site easy to navigate even for a dinosaur like me. It does say that if you want they will post your documents to you. Good luck trying to find out how to do it !!
However that would not stop me from using them again.”
“The least expensive on the comparison website, but after purchase I noticed errors in the policy details. Although I tried very hard to correct this, I was not successful. Customer interface is impenetrable”
“All good apart from I couldn't remove an endorsement of young inexperienced driver.im 51 and been driving since I was 17 and have 9 plus years no claims discount..seems I could either leave it as was or go to a different company but as cover it as good and was cheaper than others I left it be.”
“Took insurance out and paid by direct debit. Money was taken from account Following day got a email to say no payment received and would be cancelled if not Not very good when payment was taken”
“My car insurance was done online. It took around 20mins. to complete and it was all printed out within 35mins. I found it to be the best price having tried many brokers etc. But cannot pass further comments at this stage, as I have never used Yoga before, so have had no further dealings with them.”
“I thought the initial setting up was really quick and easy online but I had to add a driver, even though my policy doesn’t start yet I still got charged £20 fee for adding a driver on top of the policy charge difference. Which is a bit disappointing.”
“Your prices, what was included.
What made me unhappy was the fact that it is difficult too access my paperwork, I would have liked hard copies to study at length!!!!!
Also difficulty in contacting you, phone etc!!”
“Thanks for a very good price on your car insurance and breakdown. I haven’t had to make a claim as yet and hopefully you will be excellent if I need to. I would say that it was not easy to find the claim telephone numbers for the insurance or the breakdown. I had to hunt through the PDF files attached to the email sent through when I took out the policy. A clear email message with the telephone numbers for Insurance claim and for Breakdown would be very handy. Thank you!”
“I would like to speak with an advisor it’s old school I know but reassurance for me that I am covered and as I single middle aged women I would like it to be clear about what to do. In a breakdown or accident as this is not clear to me”
“Good price but online only so impossible to talk to a real person. If you persevere beyond the chat bot eventually you get to ‘chat’ online with a human. There is a telephone number for claims so hopefully that is a real person. If, like me, you want proper communication this is not for you but too expensive to cancel.”
