“After searching for a fair priced car insurance I discovered Yoga. The website is not for the faint hearted. It is difficult to go back pages to check or adjust answers and even harder to return to a previous quote. The telephone staff are unable to assist with any problems as they say they don’t know why these problems are occurring and so can’t help. However, I persisted and eventually by leaving the site and returning to the start I got the insurance I wanted for the price I was quoted. The paperwork is easy to download and print if needed.”
“Offering the lowest quoteul unfortunatly for a reason i could not understand the quoye rose to £380 from approx £240 for no reason i could find i am pushed for time so accepted as it was still just about competative and i had wasted enough time on it”
“Price of insurance was great but for some reason arranging through my mobile was painfully slow to the point where I nearly gave up and went with another company. However, decided to try it on my laptop which went through in seconds. Both on same WiFi network and laptop is 5 years older than my phone!”
“Price was favourable, but once I had realised that the start date was wrong, there was/is no way of changing it myself, so I now have to wait until they're available to deal with it Tuesday (as it's now Bank Holiday weekend).”
“I've given this 3 stars because I'm not entirely happy.
Firstly, I found your quotation through the Go-compare website: the price listed in the GC ‘quote’ was £170.88 but by the time I purchased the policy (without adding anything further) the price became £192.25.
Wheterh this is a fault with the system or something deliberate, it makes price comparison meaningless and is therefore not acceptable.
Secondly, the policy includes 'breakdown cover' and initially, when you look, the policy says that ‘recovery’ is included. But when you look at the ‘exclusions’, it says it is limited to 10 miles from the ‘intended point of recovery’ (an undefined term) any anything further is charged at £3 per mile. There is also a £20 call out charge.
The upshot appears to be that, if you breakdown 10 miles from, it will cost you £20 to be returned home but if you breakdown 190 miles from home it will cost you £560 to be returned home! If I have misunderstood that, perhaps you can do your best to clarify that in your policy. If I have understood correctly, perhaps you can explain how you believe that you can call that 'breakdown insurance'.”
“Good price but cannot find anywhere on customer portal to request paper documents to be sent to my home address. Have had to send a message online to request documentation but no reply as yet. Thankfully I remembered to tick the box "not to auto renew".”
“Impossible to contact.
Renewal £15 dearer per month.
Couldn't remember my password for portal and Impossible to sort it.
I gave up and insured with someone else £10 a month cheaper.
If only I could have spoken to a human!”
“Happy with quote but would have liked to speak with someone. Never sure with total internet insurance. Hope if anything goes wrong there will be a human for support.
Followed Confused for quotes.”
“Can't seem to find the auto-renew anywhere on the website, as I wish to stop it.
There is no contact number anywhere and you can only have a "chat" between 9am and 2pm.
Wanted to cancel, but would cost me £49.99 so I didn't bother. Annoying, as I only just paid for the insurance, which isn't due to start for the next 3 weeks and well inside the cooling off period. Disappointing. Hope I don't have any problems. The start has not filled me with confidence.”
“The price and the amount of cover was good.
However the price quoted in comparison sites was increased when you go to your website to actually purchase the insurance. The price quoted was £379. Which increased to £409 This was not expected. Extra costs were admin charges”
“Still Good value, but £17 more than the advertised online quote. The extra was explained away as an administration fee. ??? Not the no-nonsense charge I was expecting.”
“Pleased with the insurance,however I quoted through uswitch for one price and by the time I got to yoga and completed sale the price had increased considerably, not sure why it went up by £40 p.a from one platform to another thank you”
“I was quoted £279 and then I input mine and my husbands licence numbers and the quote went up to £311! Not sure why as all claims details had already been given!”
“Insurance prices have gone through the roof this year and punishing the non claimers. The Yoga price was the cheapest and provides extras that bigger companies do not. I was disappointed that the quoted price had increased when I went to purchase the insurance.”
“Premium has gone up by a third and I've no idea why as there are no changes to my circumstances. Impossible to speak with anyone which is very frustrating. Such a shame it has to be this way, I don't feel loyalty has any value.”
“A middle-of-the-road three stars from me. I bought the policy yesterday, before collecting the car. The website’s very slow payment processing crashed, so I had to repeat the payment. Later, on checking my bank account, two identical payments appear to be pending. The only telephone number given is for claims (I understand this is how they keep costs down) but there is no email address with which to correspond either, which is poor. The Live Chat is worse than useless for the type of problem I had, and trapped me in an endless loop of the same suggestions. On the plus side, the cover is what I wanted and the price was good. Just hope I don’t need to contact them for anything else - as it’s impossible.”
