“Purchasing the insurance was easy.
However what my intention to do was change my existing insurance to my new vehicle. I had to cancel my original insurance and be charged £49.99. Then go through the whole process. All in all it took about 4 hours. So I certainly was not happy about this.
I have used yoga insurance for a number of years obviously returning custom doesn't count!”
“Good price and easy to organise. I will only know if good value if I have to call on it because of an accident.
I fully expect difficult accessibility as seems to be usual these days and impossible to talk to anyone.
Hopefully I won’t ever need to find out.”
“Took my money easily and promptly . Only bought yesterday so cant comment on anything except speed of taking payment. A paper copy would be nice. Why did my premiuim go up each time i Googled for best quotes? Wu started at £4.99 NCP
Then £6.99 and I paid £9.99.
Had to google a lot as adding Son we car share. I could have had your Policy over £ 100 less had I taken it without using various sites. You literally said '" your quote has gone up" on my emailed quotes. I was so fed up in the end I bought yours and managed to make one of the middle prices u had quoted - tho the website didnt make it easy. Today an email from you with " an offer" if I hadnt bought it yet- £300 more!”
“I had difficulty altering the expiry date of my card it kept saying 05/39 instead of 05/28. I also requested my policy details in the post not by email. Please send them out.”
“Great price and reasonbly easy website to use. The major downside is if you wnat to ask a specific question of a person either before or after your purchase. This is very difficult to do if at all possible.”
“The money for my insurance was taken out of my account on 21st July. I did make it clear my insurance was not due until the 5 th of August. I was covered until the4th August.”
“Whilst I am very happy with the quote I was given a year ago - cheapest by a long way and easy to set up - I am disappointed with email communication regarding renewing my policy. I had an email today saying 'thank you for choosing to renew' when I hadn't chosen and it was automated by Yoga. Having heard nothing from Yoga in the last week about potential cost of renewing, I went through the usual comparison site stuff, went with the cheapest because Yoga were more expensive on the comparison site and then had the automated renewal from Yoga today at £70 cheaper than the one I took out yesterday! I have just cancelled yesterday's and stuck with Yoga. I thought it was a legal requirement to offer a renewal quote to existing customers?? Fortunately the one I cancelled didn't charge me the cancellation fee or I would have been more irritated by it!”
“I do not like talking to machines , invariably they say "I don't understand" goes on and on THEN I get passed to an agent.original quote was for additional named driver that was ALL original quote , when I went ahead , signed and paid policy sent through , NO second driver listed when I went to print off !! Difficulty then getting back in touch , after 2hours it was sorted out . Far easier if existing customers could talk to a REAL person, only number available is for claims !! Which WILL NOT accept questions other than a claim.”
