“Price good , but was sent a text message to say that my insurance will be cancelled in 7 days due to direct debit failure but yet has paid up front fee , there was no phone number to contact anyone so went into my Account to check and I put one wrong number in the account number so hopefully now it’s sorted I wait to hear back as I have emailed them . So can be frustrating when you can’t speak to a person and chat service on line finishes at 2pm”
“The premium was very competitive, but the online process lets them down. It is a dreadfully slow web site and takes absolutely ages to reload after every change to the renewal quotation. This makes the process very frustrating as sometimes it is not clear whether a change has been registered. It actually takes minutes to reload each change and I needed to just leave the computer for the Yoga website to do its thing.”
“Speed, computer experience, price.
Didnt like non customer contact. Even someone at the end to ask if we would like to go over anything before signing up.
Even now don’t know whether I will get a copy through the post!”
“I would really like to speak to customer service as it was a long winded process through the automated system and did not really answer my questions.”
“I just bought car insurance online with Yoga..by far the cheapest quote (via MoneySupermarket). All smooth except that the payment page repeatedly hung. I managed to get it to work..but it took almost an hour.
The downloads of documents and email info all seem fine and happened within mi uses of payment accepted.
Fingers crossed for now.”
“I have had no occasion to be troubled by customer service. I was attracted by the Yoga website and have taken out a policy.
The one thing that bothered me was when I found myself unable to accept the quoted price until I had agreed to additional items.
I did not understand what any of the three options really covered but was not allowed to move to closure until I had chosen one option, which may have been the one I did not want.
I am NOT asking to alter the contract as I gather there would be a further charge, but I would like to know why I have had this problem. Alasdair Pratt.”
“The final price was acceptable but the price quoted on the comparison site was not the same as that I ended up paying. When I transferred to your site, you added on the insurance premium tax and the admin fee which as some 40 pounds extra.
The price seen on the comparison site should be the total price as otherwise it is misleading.”
“All together quite good prices competitive. Big negative is it does not ask what date you want the policy to start, this caused me being with out insurance for a dayin between policys”
“Difficulty in making payment tried 3 times, 3 rd payment taken but no policy issued. 4 th payment successful, still waiting for refund of psyment from non issue of policy”
“Good price however multi car or the ability to add a car to your existing policy would be a great benefit. Live chat very repetitive - redirected to a youtube channel on HMRC....”
“They're quick to ask for a review! I only bought it yesterday and cover doesn't start for another twenty days. Insurance is only ever as good as the service received when you need to use it - so if I ever do need to make a claim I hope that the company are as quick and eager to deal with it as they have been to solicit my review for a policy I haven't used (three stars for that)”
