“Best price, easy to purchase, except, it wasn't. Unfortunately the purchase process got itself in a loop at the 'saving details' stage and nothing would budge it. But went onto the chat function and they solved it by sending me a link by email. It would be 5 stars IF the system had behaved itself!”
“yoga insurance is sensibly priced BUT!!! I have not been able to access my platform
as you only sent my username but no password which was promised in an email which up to now I have not received, and I would like to have my documents in hard copy through the post if possible.”
“The information detail on the paperwork differed and I would prefer to speak to a human being rather than the online robot or the live chat, to save time”
“As my insurer for the past 5yrs,couldn't quote me a reasonable price for renewable,Yoga on Go Compare,was the insurer that suited my price requirement the best,though the site wasn't as easy as needed,some services not needed,such as breakdown,couldn't be removed,so my policy would have been even cheaper,l have requested my a paper policy be posted,but have not received verification.”
“Renewal price was more expensive than taking out a new policy so I went for that. Seems ridiculous and got nowhere with the live chat. Couldn’t find a phone number.”
“Easy to navigate website and simple payment process. Sadly entered my email incorrectly and so had to change 5mins after purchase and they charged me £20 for the change - but extreme in my opinion so make sure you enter everything correctly first time 🙈”
“I already had a car insurance police with Yoga and was given a renewal price. I then checked the comparison site and found Yoga was offering a better price than my renewal. I tried to phone Yoga to discuss it as I was unsure if the cover was exactly the same but there was no phone number so I accepted the new policy. I then had to cancel the old one and couldn't do it online so I did a live chat and it was sorted out for me that way. It all took such a long time to do and if I could have spoken to someone about the renewal price it would have been done easier and quicker. Anyway I’ve got my new policy but wonder if next year I will want to have all of that inconvenience.”
“Although it had a good rating I would have liked a phone number or emial address for contact before purchasing to confirm a number of things.
Also initial price was great but then it started adding additional offers at more cost. I want an up front amount not a basic then add this and that.”
“Very easy process to buy my car insurance. Easy options to choose extras. Very quick to receive confirmation with just one email attaching all important documents. One thing I was not happy with was the VERY HEAVY fee, even within the 14-day cool off period, if you cancel. In my opinion this is NOT the freedom one should have to read through the many documents and change your mind if unhappy with certain aspects that are not divulged before initiating acceptance. The VERY HEAVY fee within the 14-day cooling off period discourages people from changing their mind. I feel that this is extremely unfair and extortionate!”
“The company is offering me the right thing I need, but time will tell but this is not a negative feed back it is just I have not used this company before.”
“Buying car insurance is a classic distress purchase and this year is even more expensive than ever, which is a bind for safe, careful drivers like us. arranging insurance through Yoga is pretty straihtforward, except for thinking about paying for It!
Just been looking at my credit card statement and not thrilled to see I have been charged two deposit payments, instead of the one quoted. Maybe that's because I have changed the direct debit due date from the 10th to the 22nd, so the first payment will not be collected for two months.
Hopefully the policy will proceed smoothly over the coming months.”
