“Easy to use website. Hoping to never have to make claim. But won't really know how Yoga perform unless I do. After quotes ak.odt double what I've been paying, Yoga were slightly better. But makes no allowance fir my car being in a locked car park at night.”
“Although I made contact to change my account details, this was not done I was not notified. Instead of receiving a text to make me aware , instead I was sent notification of cancellation. I also do not like the fact that customers are unable to speak to Yoga directly. If customers had this facility, issues like this would be resolved immediately.”
“Price good. Relatively easy to set up. I don't like that they set up automatic renewal as default. I don't want automatic renewal. Although it states I can cancel auto renewal by going onto the customer portal....I have not yet been able to work out how to do this. This is reflected in my rating.”
“Everything easy apart from your live Chat. Typed question in 3 different ways. Same reply, "don't understand the question". Talking to a computer and it just says no. Didn't give me much confidence if I need to make a claim. Back of my mind says "have I made a mistake going with you lot."”
“I would like a phone number so I can speak to a person. I also would like paper copy of my policy. I would like a phone number of my breakdown company”
“Nothing special on price. Very middle of the road.
Needed to change the start date and this was done very quickly via live chat.
The real test of an insurer is when a claim is made. Hope I won't have to put Yoga to the test.”
“What can I say all insurance companies should wear masks like Dick Turpin (highway robber)
Yoga was cheapest on the day only just taken policy out which was easy to do ...ticked all the boxes let's see what happens when things go wrong or renewal which ever comes first.”
“Just sorted car insurance with yoga , everything was okay until the direct debit details failed, & I received a cancellation notice from you, I have updated the account details & received an exception notice email , but don't really know if everything has gone through & I will be insured on date statued”
“Yoga came up trumps for the most competitive quote but when I went to use the quote the price increased by £30! And I went into purchase about 5 mins after receipt of emsil!”
“I paid for my policy in full which started on the 3rd December. As Yoga doesn't seem to notify the Motor Insurance Database I keep being stopped by the police for no insurance which I can of course prove that I have. This is wasting everyone's time. It's now been almost a month and it's still not on Database. Unfortunately no real people are at Yoga to speak to, unacceptable.”
“Took out an insurance policy during the Christmas period so no staff available, which is understandable. The system is very "computer says no" and has no flexibility, so had to adjust the data entered to meet their "computer says yes" algorithms, however, there is no means of me contacting them to correct this information as the live chat isn't manned (understandable, its Christmas) and they have no email address or secure messaging centre in the logged in section, which is rather archaic. Makes me worried now that if i ever have a problem they'll be a nightmare to get in contact with and deal with. What business doesn't provide an email address?”
