“Have car insurance with yoga and got an email advertising their home insurance. Clicked the link, bought the insurance thinking it would be handy to have it along side the car insurance. Contacted customer services because it wasn’t showing and was advised I’d need to register it using different email and it couldn’t be linked to my existing account. Long story short, I now have two separate accounts which is a real inconvenience. Not happy.”
“Not too impressed to be honest, lack of phone number to speak to a person is annoying, and when I had trouble paying for my policy the agent was very unhelpful and kept telling me to contact my bank, even when I explained several times that it was your systems fault.”
“I don't like that there's no contact telephone number, when buying car insurance you need to be certain on every aspect and to talk through the policy details, it's definitely required. There isn't a phone line because It's all about the company saving money, the money you get from us the paying customers. Give the customers what we need we're paying your wages remember and keeping the company alive. Without us there wouldn't be a business. Also not happy with how low the personal injury amounts are, just standard and can't upgrade terrible. On a good note, Imogen on the online chat had good customer service, I had a few questions which she helped answer for me. The price was the best I found. Please get a customer service phone line.”
“When paying my car insurance it states that if you need a paper copy then contact us. No contact number, so I go on live chat (which was a waste of time) just kept saying I do not understand the question. So I contacted One Call (Brokers) still no help. Now I have sent an online email through the portal requesting a paper copy. If I receive this I will up my stars in my review. I cannot answer tge other questions asked as my issue has not been resolved.”
“Not the easiest company to deal with. They are a broker really. I ended up either car insurance through them via a comparison company. Someone drove into the back of me and their insurance took care of everything as the lady admitted full responsibility. Yoga suggested an injury claim as I’d been injured. I had physio and although the third party said they would cover my personal injury claim also, yoga (one insurance actually) said I couldn’t stop my claim. Fast forward to renewal and I get offered worse insurance cheaper, I asked for a better deal. The ‘claim’ is on record, as ‘closed’ fault of third party etc, I have NCD protection etc and once I agree to renewal yoga recind the offer and send a new offer which is more expensive. Since this has happened all quotes from elsewhere are now higher than they were. I find it annoying that I can been penalised for an accident that wasn’t my fault, that has been covered (cost and admin wise) by other parties rather than yoga (or one insurance) and yet I’m paying more after accepting a cheaper renewal earlier in the week.”
“i felt a little conned to be honest as all bozes where ticked i was happy with the price then the extras came along. the free breakdown wasnt worth it for free so had to buy the medium package, the legal cover wasnt no good for free so had to buy the medium package and so on. the starting price to get my business was a false number at the beginning.”
“Good price but on reading the reviews hope I don’t have the same bother next year if I want to cancel it’s about time insurance company’s give you the option to not to renew at purchase instead of making policy’s auto renew”
“The process of purchasing my car insurance was very straightforward and easy to follow and the information was all available instantly for me to download. Very efficient service.”
“Happy with the service but tbh didn't have any contact as didn't need to, when asked for a re quote was advised you couldn't help so cancelled reason for the 3 is you auto renewed even though cancelled”
“Apart from add ons afterwards was fairly satisfied with quote- hopefully service should I need it will be too... bit concerned about being able to stop auto renew if next year quotes not as good as others”
“Renewal quote was in line with other providers but had increased by more than 30% despite no claim made. I received an email advising that it would renew automatically unless I cancelled. I did nothing and it did not renew so I found myself without insurance. Renewal process was painful. Slow and constant server error messages. Will be switching next year.”
“I do not have a printer. When purchasing my policy I was informed the documents could be sent by post. I can not find anything to facilitate this. The chat line assumes that I am referring to a food delivery ??? How do I get my documents.?”
