“I would like to say a telephone number would be helpful so i could talk directly to someone instead of doing things on line in which somethings you can't change like paying the lump sum instead of monthly payment when i first started”
“Original policy was a good price and offered cover I wanted. Renewal quote was very expensive although insuance has increased massively in cost across the board so not just Yoga guilty of this. However, the practice of auto renew as a default is unacceptable in my opinion. The default should be not to auto renew with the offer to select it if required.”
“Gosh I'm not sure they made me happy bought insurance online...yoga took the deposit amount twice causing several panic phone calls only to find Yoga can't be contacted by phone, .....eventually found a live chat (wasn't clearly mapped to find online) and got the issue sorted out.
Quite simply, Yoga you need a phone system... relying on messaging systems won't solve urgent issues.”
“Nightmare, all I wanted to do was revise my credit card to enable Yoga to renew my policy but in the end I just paid it with my new card. I went round and round in circles.
Brian Patterson”
“I totally agree with other comments about Yoga NOT having a telephone line to discuss their insurance. It's absolutely ridiculous to pay employees to type messages back & forth on live chat for an hour, when a conversation could take 6 mins - 10 mins. The texting is long and drawn out process & is only available between 9am to 2pm when most people are at work & can't communicate with the business. Don't bother looking for a telephone number as there isn't one. I still don't know who or how to contact the breakdown service I opted to pay for.
Then there is the confirmation email which is full of grammar errors like you would expect in a scam emails.
I personally was on my phone to one employee for in excess of an hour texting on their live chat, asking normal questions about a policy they had & by the end even I had had enough, going back and forth with texts as the business categorically will not speak to you if you give them your contact number.
I have yet to see how they perform as a broker and the insurance company or underwriter in the event that I have to use them. I should have done my own due diligence reading other people's experiences when they required or needed to make a claim, as it does not read well.
If you're reading this, it's buyer beware, do your research & think to yourself 'this may be the cheapest quote, but if I happen to need to make a claim and the stress of an accident or breakdown, am I going to be faced with more stress, & was saving a few £pounds now worth it compared to other more reputable businesses who have a wealth of great reviews in time of need'?
Hopefully I won't need to claim but if I do, be sure I'll write a factual account of how professional the claim or breakdown was handled. This will provide future buyers of Yoga's handling of real life scenarios.
Mr M C”
“Easy to renew but you need to work on payment method. I tried to change card for a one off payment and it was a nightmare. Was taken to a rather complicated paypal page when all I wanted to do was make a payment with another card. Tried phoning the number I had but says it is not in use. chat was equally useless . Gave up and paid with old card. this is a simple thing on most sites.”
“Great Price last year but big increase this year found much cheaper with same cover, went online as no telephone to take off auto renew and it didn't work so charged £50 for cancellation on same day policy started when saw I had been charged, which is a bit steep.”
“I was happy enough with the price of my policy, but not happy with having to pay an extra £50+ to change the registration plate on my car. I did it on line, so no using any staff at Yoga. It’s the first time I have been charged for doing this by any insurance company I have used before.”
“I have renewed with yoga as the price is still competitive against other insurers
I have given the 3 stars as
I have not needed your break down service or claims procedure thankfully
Hopefully I never have to
The ease of renewal was very efficient thank you
5 stars is always reserved for customer service support when the customer really needs help and the company steps up to really assist the loyal paying customeryou
Thank you”
“was pleased with the initial quote but by the time unexpected extras like admin fee etc were added on plus pressure to add extras that I simply did not want or need the price crept up and it was nearer to what my last insurer had quoted anyway so I partly wished I hadn't changed. didn't save the money I was expecting. it took AGES to fill in masses of details and the payment was also an absolute trial. it FINALLY went through after nearly half an hour of trying thank goodness. time will tell .... hope all will be well in the end!”
“Wasn't impressed when the price increased when I had to go through the rather unintuitive rigmarole to change my credit card details. 8ncreased by more than 30 pounds....???? Not impressed.”
“Well it's just so annoying and the portal seems very flaky to use. I never wanted to renew my policy but there is nothing on there to do that . All you got is a chat bot ..its very frustrating”
