“Everything easy apart from your live Chat. Typed question in 3 different ways. Same reply, "don't understand the question". Talking to a computer and it just says no. Didn't give me much confidence if I need to make a claim. Back of my mind says "have I made a mistake going with you lot."”
“I would like a phone number so I can speak to a person. I also would like paper copy of my policy. I would like a phone number of my breakdown company”
“Nothing special on price. Very middle of the road.
Needed to change the start date and this was done very quickly via live chat.
The real test of an insurer is when a claim is made. Hope I won't have to put Yoga to the test.”
“What can I say all insurance companies should wear masks like Dick Turpin (highway robber)
Yoga was cheapest on the day only just taken policy out which was easy to do ...ticked all the boxes let's see what happens when things go wrong or renewal which ever comes first.”
“Just sorted car insurance with yoga , everything was okay until the direct debit details failed, & I received a cancellation notice from you, I have updated the account details & received an exception notice email , but don't really know if everything has gone through & I will be insured on date statued”
“Yoga came up trumps for the most competitive quote but when I went to use the quote the price increased by £30! And I went into purchase about 5 mins after receipt of emsil!”
“I paid for my policy in full which started on the 3rd December. As Yoga doesn't seem to notify the Motor Insurance Database I keep being stopped by the police for no insurance which I can of course prove that I have. This is wasting everyone's time. It's now been almost a month and it's still not on Database. Unfortunately no real people are at Yoga to speak to, unacceptable.”
“Took out an insurance policy during the Christmas period so no staff available, which is understandable. The system is very "computer says no" and has no flexibility, so had to adjust the data entered to meet their "computer says yes" algorithms, however, there is no means of me contacting them to correct this information as the live chat isn't manned (understandable, its Christmas) and they have no email address or secure messaging centre in the logged in section, which is rather archaic. Makes me worried now that if i ever have a problem they'll be a nightmare to get in contact with and deal with. What business doesn't provide an email address?”
“I sorted my car insurance out on-line and although it was fairly straightforward I was a little bit disappointed. I like my documents sent to me on paper but somehow I missed setting that up. In addition, after I paid, I read through all the documentation sent to me via email to find there was a charge if I changed my mind during the 14 day cooling off period. I wasn’t very happy to discover this after I had agreed to the policy.”
“I went through the policy purchase process online, including payment, but then after that the website said "session expired" and I never got a confirmation email. They had taken my money by credit card but not set up the insurance policy. I went on the online chat and they responded quickly and were helpful, and said they would reverse my payment and I should apply again. The second application went through successfully and I received the documents. Still waiting for the refund of the first charge, though - they said this can take up to a week!
Summary: Online chat is responsive and helpful, but the website application process appears to be a bit flaky.”
“Bit fiddly after going through from Meerkats. Didn't pull all the details through correctly or save all the edits. When I then noticed minor detail reverted back from edit after I purchased, they wanted to charge £20 to amend. Also trying to upsell breakdown cover etc even after purchase having declined before purchasing.
Lets hope I never have to claim.”
