“Purchased the insurance but when I looked at the schedule it was incorrect. Couldn't change it so had to cancel costing me £49 what a rip off. I've got another vehicle with them but reast assured they won't get a renewal on that one for sure.”
“I did not agree to automatic renewal of my policy! I have just sold the car this week and could not contact you. Please refund the money you have deducted from my bank account!”
“Appalling customer service had car insurance with them would strongly recommend give a wide berth it’s fine if you don’t need to contact them which is non existent. This was bad enough but then they unauthorised took money via PayPal which left me overdrawn and no money. 😡”
“Tried to change my car details bought a new car and not clear on your web page on line . I selected registration vehicle change which as now allocated to my current car not change of brand new purchased car .”
“You can't get in touch with anyone. Even their chat function is only part-time, and it's totally useless. I tried to cancel my policy as it looks like it's got an auto-renew functin which I don't want, and I don't even own the car now, and the request repeatedly failed. Go with a service that actually has people employed.”
“You upgraded my insurance to gold without my agreement and are charging me astronomical fees every month and I can't speak to anyone to resolve this. I can't access my portal you have no phone number so how am I meant to contact you”
“Don’t use this company, very good when you take out a policy. Very bad when you want to cancel, no phone number, have to use a portal which you think you have cancelled, but then they take the money anyway. Stay clear.”
