“Very unhelpful when error noticed and advised one day into policy starting.
Error was mine, but only able to advise them during their office opening hours via live chat (not ideal), therefore policy started before I could communicate the mistake.
Was advised they would/could not amend and was not offered an amendment charge of £25 as mentioned by a previous bad reviewer. For the record I would have happily paid £25 as the typo in the policy start date was mine, but this wasn’t offered to me and I have been advised I will be charged £50 for cancellation as an admin fee even though within cooling off period. This is according to their terms.
My fear is if this is their customer service now I dread to think how difficult making a claim would be.”
“Shocking, Cant register my account so cant manage anything, issues with direct debit so cant rectify that or make a payment. Total wast of my time and money. Something that should be straight forward made totally impossible to manage or correct.
No way of doing anything it the system does not work correctly! My insurance will be automatically canceled bu a system that will not let me in but is able to send me emails and text telling me it will be canceled and possible costs associated with it!!!
Dont waste your time or risk getting insurance that you cant access or manage correctly.”
“To start, impossible to get the stupid chatbot to direct to a Human. Then bought a policy as was recommended by Money Supermarket. Policy Number - GDCNA00089685.
Steep Cancellation charges, charges for changes to errors made by Yoga or the transfer from Money Supermarket data to Yoga !!
Decided to cancel on Principle. Dirty business model if you rely on wearing down patience of customers using a stupid chatbot that relies on heuristics to provide the same answers, and then keeping back money when cancelled within 1 day of purchasing ! Most insurance companies provide a day or more as cooling off period. Will be complaining to Money Supermarket and Martin Lewis to highlight the hidden charges of Yoga Insurance. For me - Never again with Yoga and shall be spreading the word.”
“Got the policy for my car but cannot activate it because I already use my email on another policy I have with you.perhaps AI should have help from somebody who knows what they are doing”
“charged for two policys for the same bungalow why was i charged twice cancelled one
of the
policys with in 1 hour charged £29.99 new policy starts on the 9/9/2025
not happy at all”
“My motor vehicle quote included 9 years no claims discount, however I had declared only one year. Of course I was delighted but clearly this is wrong. I could not find a way online to discuss this situation, nor could I find a contact number. I have written to you at the Doncaster address.”
“Yoga charged me £62 for changing my address, that’s 20% what the policy is. I did the change on line. Moved within the same postcode area. No one to speak to, only a Bot, then an agent.
After lots of complaining it was reduced to £31. Appreciate it’s a different post code area, was still in the HU5 area of Hull”
“Unable to speak to an actual person which just doesn't fill me with confidence and even you chatbox has only selected options and I was unable to type a personalised question - big problem I gather from reviews submitted which sad to say coming on 70 has led to my mistrust in this totally automated system and more than irked to be charged circa £30/31 to cancel having only taken out the policy yesterday!! Money for old rope but every days a school day isn't it..... I will be keeping a very beady eye on my bank statements. Sorry Yoga, good price but I don't have confidence in your set up or trust your service”
“Disappointed that they charge me £25 to change my registration plate number. This was done on the online portal and I was still charged, Disappointed as other insurance companies don't charge for this change.”
“Automatically renewed policy without my agreement, couldn't and still can't access the portal due to cloud flare security, cannot speak to anyone, I gave it 1 star only because I couldn't give zero”
“I was being generous by giving you one star. I tried very had to reset my password, couldn't. I tried to find a human, couldn't. I tried to read the instructions on your site, couldn't. Why do you make it so difficukt just to speak with you?”
“I have reported my accident and thought I was speaking to someone from Yoga to manage this for me, each time I try to call back I am either number 1 in the queue that never gets answered or the line does dead, my online account has no claim recorded this is my 2nd day of trying to sort contact out and all I want is someone to talk to about my accident, this is very stressful and upsetting, I am on Yoga gold but contact although initially very good is now non exsistent. I feel very let down by this company. All I want is for this to be sorted out.”
“I have been trying to contact your team for over a month without success. I urgently require a certificate confirming my No Claims Bonus, but despite repeated attempts, I have received no response.
I was recently informed that you could not provide me with a re-quote due to an "outdated driving licence number"—however, I was never asked to update this. I have since tried to provide the correct information, but all of my messages have gone unanswered.
Additionally, I am unable to access the customer portal as my account has been deactivated. The automated online chat function offers no resolution and leads in endless circles without connecting me to a real person.
This level of customer service is unacceptable. I would appreciate it if someone could urgently respond to this matter and send me the documentation I’ve repeatedly requested.”
