“You put the price up from £448 , I waited till I had your email with the price for 2 days till I had the money for the deposit and pressed the link and the price shot up , unbelievable”
“I think to change the registration number on my car was very expensive £198 just change the number does not seam right to me that's more or less the same price I paid for the policy a few months ago”
“You quoted a price that i accepted but forgot to add the additional drivers on the policy When I cancelled you charged me A huge fee when the policy hadnt even started. Piracy comes to mind”
“Not being able to get hold of you as soon as I had purchased my insurance to modify one section. The portal then wanted to charge me a fee £25.00 to amend when the policy was still pending and not confirmed.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“I requested a particular start date but it did not register. I was unable to change that given without cancelling the policy which would have cost about a third of the policy price. My property is now insured under two policies until the requested renewal date. I have no complaints about the insurance policy.”
“I can see why they are a 2star rating. You can only get hold of them in the morning. They didn't display well enough, the fact that I had a £46 payment up front which wasn't part of the 11monthly payments, it was a 'deposit' I was told. When asked when do I get this deposit back ?, they said 'you don't '. Not impressed.”
“Double the price on auto renewal of car insurance.
No phone line and only limited time on the frustratingly slow live chat. Do not explain charges clearly.
May be cheap on first quote but rip off on renewal”
“I specifically requested that my insurance not be automatically renewed and yet they have! £50 cancellation fee which is practically the cost of the insurance! No way to speak to anyone except a BOT dreadful service don't bother if I could give it a minus 1 I would 😡😡😡😡”
“I tried to add my son onto my existing policy yesterday. Apparently costing me £25.00. I have checked the policy today. He has not been added to my policy so what exactly am I paying £25.00 for? Can you investigate. Thank you.”
“absolute nightmare, took out a motor policy, should have checked how they operate, no contact numbers, no customer services, trying to access their portal hopeless, require policy documents, know going to cancel the business, it's also going to be a nightmare, think I will need to contact Money Supermarket.”
“Tried to cancel a few hours later on same day I took out policy..for online only system I fail to see where £49 admin charge applies. So no I did not cancel. Beware, there is no free of charge cooling of period. Forced to remain now i guess unless I want to pay. Cover doesn't start till a month. What exactly does £49 pay for on an automated system?”
“Absolutely diabolical paid £385 3 months later got pulled by police as showing NOT insured as they had not let DVLA know and cannot get to speak to anyone and not on option on the online forum terrible customer service as non existant”
“Very poor quality website. Navigation system erratic. Trying to change driver details. Unable to cancel insurance without a charge despite only taking out insurance yesterday and the policy starting in a month's time. Not a happy customer. And funnily enough I don't want to talk to a bot!”
