“I can't access my policy, you are saying that I can't have the same email as my policy, I only have one email, you keep sending me around in circles, I can't get any common sense from you, what can I do.”
“Terrible experience trying to correct dates which I'd incorrectly put into the app for insurance start-date. Would have thought this was straightforward but no, and tried cancelling the policy to then re-buy on the correct dates but was going to be charged the total for the Policy. There is supposed to be a 14-day cooling off period anyway. I would really like to cancel now (with no monetary impact) as I've no confidence that an insurance actual claim would be any better dealt with. Round in circles with an AI Chat Bot.”
“The policy was automatically renewed with out letting me know , the first contact was 14-10-2025 as we hadn't heard from you , we took out a policy with another firm , I am very annoyed that I had to pay £49-99 for cancellation”
“I accepted a quotation based on 4 yrs NCB which I earned on a second vehicle, I had previously arranged insurance for my first vehicle using its 9+ yrs NCB, but changed to Churchill at renewal time. All went swimmingly, I'd elected to pay by Direct Debit, no issue but when paperwork has arrived it says 9 Yrs NCB, not the 4 yrs, the price quoted and I've payed is based on the 4 yrs, but impossible to rectify on line, how do you even contact this company, a ridiculous situation, but we know what they'd be saying if I needed them should a claim be made - just need it sorted !”
“I took out a policy in error. I hadn't realised that my existing policy had altready renewed. I cancelled the next day.
I was charged a cancellation fee of more than the annual policy cost.
I told them I thought I had a 14 day cooling off period. |They said yes, but we still charge cancellation fees.
Insurance companies have a reputation for being disingenuous when faced with a claim. Yoga has been disingenuous evcn at policy inception stage.
Wow.”
“Absolutely horrendous. Online portal wont allow me to register and therfore I cant access my account to make an important change. Been trying for days. No way of a loophole around this without access to the portal. Absolute circus of a company.”
“Had to buy a complete new policy as they don't allowance vehicle change my no claims is not correct and definitely been overcharged no hope of me renewing here next year no phone number so impossible to put things right that's why il not use them again”
“Attempted to cancel.my insurance several times via the portal. Found it very confusing so cancelled my direct debit before the policy ended. Now you are charing me £139
for renewing the policy and administration fees which I certainly did not ask for. After reading other reviews you obviously do this as a way of making money . Disgraceful company no wonder you have no contact number !!”
“I contacted to change my forced 'Automatic Renewal' to one that just notified me ... and was confronted by AI who couldn't help ..... would not refer me to a Human and was totally absolutely USELESS.
AAAHHHHHHHH”
“Went to move to a new vehicle had to pay again to insurers new one and cancel old one and my no claims should be 12years transferring from another vehicle so I know I've been overcharged
I presume now that il get an extra admin charge to put this right
Will never use a company like this again no phone and a useless Web site to make changes totally disappointed. M a shelbourn”
“Set up the insurance but documents failed to show flat number, got MUGGED for another £25 to add to documents despite being on there when quote was done and the policy isn't in effect until the end of the week anyway. Cannot speak with anyone, so had no choice. Will not renew or use for insurance again once the policy expires.”
“Can't find an invoice in my in box and the amount taken from my account is higher than expected when I ordered the policy. Where can I find the details please ?”
“Despite trying to register my account 100 times - I still can't do it. I have tried the live chat but communicating with a robot is impossible. I would like to speak to a real person but that is not possible. I will never book with Yoga-Insure again.”
“You say use the online portal to make changes but I could find where to change annual mileage. So I did an online live chat which was very frustrating as it took at least 30 secs for each typed message to go live. Then to be charged £30 to make this tiny ammendment was obscene”
“Can’t call - tried to cancel on Day 1 of Policy, but £50 charge (almost 1/3rd of annual premium!) Terms state full cancellation allowed within 14 days?!”
“Very unhelpful when error noticed and advised one day into policy starting.
Error was mine, but only able to advise them during their office opening hours via live chat (not ideal), therefore policy started before I could communicate the mistake.
Was advised they would/could not amend and was not offered an amendment charge of £25 as mentioned by a previous bad reviewer. For the record I would have happily paid £25 as the typo in the policy start date was mine, but this wasn’t offered to me and I have been advised I will be charged £50 for cancellation as an admin fee even though within cooling off period. This is according to their terms.
My fear is if this is their customer service now I dread to think how difficult making a claim would be.”
