“So far I dont seem to have my documents , nothing come up when I log in the "chatbot" is not helping and I am unable to call as live chat finished at 12:00 I need assurance that I do have insurance for my car.”
“Working with ERF gave me a level of clarity I had been missing. They were professional, responsive, and took the time to explain everything clearly. I appreciated their patience and consistent communication throughout the process. It was a reassuring experience, and I’m grateful for the support I received.”
“Charged twice for initial deposit amount. No humans to speak to regarding this. New customer to Yoga & already I am regretting my choice of insurers. Lack of communication via a real human. Seems there is nobody to speak to regarding my matter. Poor!”
“Payment section did not complete , I had not contact details , no phone number & would not let me set up a account , very frustrating , had to source temp cover elsewhere”
“I’ve just paid £900 to have a job done which you promised would sort the problem out. Two months later the same problem is happening. The job has a three month guarantee on it. When will you be coming out to sort it please??”
“I am unable to register my account because of a previous policy that I had with u. No fault of mine but my car had been impounded and this insurance policy terminated. Now u have accepted my money but I have no insurance to show for it. Your ‘no reply’ e mails and lack of a contact phone number have made me realise what a terrible company you are. I want my deposit of £161.74 back in my account. So I can move on to insure my car with a ‘proper’ insurer. So please hurry up and refund me!!!”
“Not good enough. If you want to play with the big boys you have to behave like the big boys. Selling policies that don’t tell the whole story, part time customer service accessibility. At least do 09.00 to 17.00 not half a day. Selling family policies which were never asked for preventing me from adding a person o to the policy. Just amateurish. Impossible to communicate. It’s as if you do everything in your power to prevent customer contact!”
“Drop down answers don’t cover my situation, no one to chat to in the afternoons, paying to cancel something that I couldn’t set up properly because of poor drop down answers”
“I was honestly unsure at first because of my previous experiences, but their professionalism quickly gave me confidence. They kept me informed, answered my questions clearly, and handled everything with great attention to detail. The entire experience was much better than I expected. +1_(859) 52_88_9_95”
“Did quote through confused it transferred to yoga then won’t allow you to check details until you pay then when I’ve checked my husband was not on policy tried to put him on and said he’s not right criteria then said might as well cancel then and been told it’s 49.99 to cancel policy AVOID them there’s no number to phone and chat only open from 9 till 12 In week”
“I applied with 0 no NCB , and insurance was made with 7 years NCB. I have to cancel insurance after 5 min and I paid £50 . Not found any number to call”
“the problem with having to do everything online is that you do not get told all of the facts before you renew your policy which can lead to a very costly mistake being made. Gone are the days when you can talk to someone in person and discuss your options. Like all companies using automated account management online - Yoga has lost the personal service that people need. Very disappointing and I will be changing suppliers at the next renewal and going with someone who is prepared to talk to me in person.”
“Really disappointed. I took out the policy which was a good price due to being advertised the offer ended that day so i felt pressured although the policy wasnt due to start my old one ended which was 30 days time, the following day I realised everything was all online which is difficult for me, I found an alternative policy for roughly the same price so tried to cancel, I thought due to the policy not even starting this would be easy but found I would face a cancellation fee of £49.99, I could understand paying a cancellation fee if I was cancelling mid policy but not 12 hours after I took the policy out and the policy not starting until 30 days time, I thought there would be a cooling off period but no, I have obviously kept the policy but will not renew next year.”
