“I have been trying to contact your team for over a month without success. I urgently require a certificate confirming my No Claims Bonus, but despite repeated attempts, I have received no response.
I was recently informed that you could not provide me with a re-quote due to an "outdated driving licence number"—however, I was never asked to update this. I have since tried to provide the correct information, but all of my messages have gone unanswered.
Additionally, I am unable to access the customer portal as my account has been deactivated. The automated online chat function offers no resolution and leads in endless circles without connecting me to a real person.
This level of customer service is unacceptable. I would appreciate it if someone could urgently respond to this matter and send me the documentation I’ve repeatedly requested.”
“They are totally awful. I had insurance with them for 8 days paid a large deposit and they the car broke down with a bad mechanical fault which was not worth fixing I cancelled the policy and explained why. They then wanted to charge me a further cancellation fee. I thought I could appeal to their better nature but no I now have a debt recovery firm on my case with a substantial increase into the bargain. Don’t insure with Yoga !!!!!!!!!!”
“Not happy at all. After carefully examining all of the documents I cannot find my named driver on the policy. After several attempts to find a way of getting in touch with you I am at my wits end with it. Please can you help me on 01656 305165”
“Efficient, straightforward, and trustworthy—the team in my bio made the recovery process simple. They acted quickly and kept things clear every step of the way. I confidently recommend their services.”
“My husband died recently, he had an automatic renewal car insurance with Yoga. As I needed to update policy, transfer car into my name, I had no way to contact Yoga Insure as he has not downloaded, printed any details. My I T skills are limited. I need a written policy and details of cover. A telephone number is essential. I always insured my own car until last year, made sure I could contact the company I selected. Find Yoga impossible to deal with.
At last you have sent email, but please send documents asap. Thankyou. W. Garrard. Policy no GDCNA 00067922”
“I paid for home insurance on 29th May but it wasn't due until 14th June but the next day my current provider offered me a great deal so I went straight on and cancelled the Yoga policy and was shocked to be charged £49.99 and refunded me just over £12 so will certainly not make this mistake again and this was first time I had come across Yoga and very disappointed with their costly fee”
“Tried to change vehicle on a policy not even started website said no and would not let me change the start date then wanted to charge me for the honour not paying to cancel something that had not started”
“Requested repeated login details, just ignored.
All I am trying to do is not renew my policy, it shouldn't be this difficult or frustrating and NOR should it be set to auto renew”
“Very difficult to contact. Endless requests for identification documents that became a nightmare. This was just taking out a policy, I’d hate to face the nightmare of making a claim so I’ll be moving asap.”
“Purchased the insurance but when I looked at the schedule it was incorrect. Couldn't change it so had to cancel costing me £49 what a rip off. I've got another vehicle with them but reast assured they won't get a renewal on that one for sure.”
