“Unfortunately I have had to cancel . I was purchasing a different car and sitting in the dealership, I went onto to app to update new registration but it wouldn’t let me do this, there is no telephone number to contact, so I have had to insure with alternative insurer, maybe the system needs looking at as you may lose further customers”
“I don't own my car anymore so why have you taken money out of my bank, I have not agreed to this, so hard to cancel this insurance so I cancelled it at the bank and my bank account but you still managed to take it out of my bank this morning”
“Utter, utter awful company
They'll charge you £49.99 to cancel or amend in the cool down period
BUT THEN won't allow you to login in to even see your account
Cannot login - am told that I should turn off pop up blockers, allow cookies and / or try a different browser - have done all this and tried Firefox, Chrome + Edge. Still not allowing me on
System won't even send details to em email if I try to request setting a new password.
Useless chatbot and no answer at the 'Live chat' today (was pretty useless when I went round in circles with them 3 days ago too
Hopeless”
“Asked to write a review after buying insurance from you. In fact I have just cancelled my renewal as you were too expensive.
Of course once you could see I was leaving, every effort was made to try and drop the price and keep my business. This years quote was more than I paid last year. A clear case of trying it on! Not for me thank you.”
“Rubbish and I'll never purchase from you again, and neither will any of my friends and family, charged £33 for less than 1 day even tho cancelled prior to it being automatically set up by yourselves, might I add”
“Tried many times to cancel my existing insurance when it was up for renewal you sent me a quote but I got another quote that was much cheaper than yours. You automatically reinstated my insurance without my permission. I tried ringing no telephone numbers on any of my correspondence then spoke on line to your robot that directed me to online cancellation which I did and and was told you would charge me a cancellation fee of £85.00 in the end I cancelled my standing order with my bank. I have my own car insurance as from Dec 29th onwards. Very disappointed...”
“Really difficult website to use when trying to edit renewal details regard your vehicle. Tried the virtual assistant but could not get through to a member of staff during there opening times. Will try again before renewal and if no success will cancel. Sometimes cheapest is not the best.”
“Been trying for days to get in touch via portal. Not working says register and we will send an email. Still no email. Not very customer friendly. Will have to think hard about renewing with you this year”
“TOOK A LONG TIME TO ACTUALLY GET A PRICE. REJECTED MY LICENCE AND MY WIFES LICENCE DESPITE THE FACT THAT YOU ALREADY HAVE COPIES OF MY LICENCE. NO DISCOUNT FOR INSURING A SECOND CAR. WILL NOT BE RENEWING WITH EITHER CAR.”
“I'm not insuring my the car with you, no phone number to contact you, plus I sold the car in September but still paid my insurance on it,because I couldn't cancel it even though I tried.”
“To right there is no number to ring any one you tuck money out the wrong account I don't won't the brack down cover an it's orto renewal wtf I'm dyslexic an can use your portal I hate everything about the way you work”
