“You have auto renewal my policy without my consent. I’m trying to contact you so I can stop the payment. I never auto renewed on anything as it is often abused by companies.”
“Had a bereavement and tried to phone about my van insurance, virtually impossible to get a number and not sure if I’m insured or not has my partner did all that. My partners name was wendy taylor”
“I can't log in to cancel my policy says a link will be sent nothing tried about 20 or so times and will now probably be charged which is not my fault
How you can run a company with absolutely no human interaction baffles me”
“The policy auto renewed after I had taken out a new policy with a different company.
Not able to talk to anyone so had to cancel online at a cost of £49.99. This company must make a fortune with auto renewals and cancellation charges - beware.
Surely I should not have been charged this within the 14 day cooling off period! I’d really like my money back please.”
“You were completely unable to help me at all — spent best part of the morning . Telephonists / live chat were polite and tried to help but were unable to. Bad product”
“to join is very easy, but I would still like to speak to someone on the phone, the auto generated pop up's don't help all the time, there should be a helpline number available and not just a breakdown/claims cover.”
“Cannot contact Yoga, I would not recommend this company. Tried to add my daughter to my policy for two weeks over Christmas, impossible to contact anyone there.
I now have a battle with them to stop the automatic renewal of my policy for another year. Frustrating!!!!”
“Unable to cancel auto-renewal. Tried from 30/11/24 (for renewal date 28/12/24) when purchased another early from another company.
Couldn’t get onto customer portal as error with their cloudflare.
Tried to ring claims to change my account from auto renew and eventually got young man who said he only deals with Yoga exercise insurance not auto. He gave me a high premium rate number and after 2 minutes hearing blurb and options I got a message from giffgaff to say £4 just come off my additional credit. Then heard “About 10 min wait”.
Informed bank and as tried all possible would put hold on payment 28/12/24.
25/12/24 got. pending notification for £1 for Yoga. Bank website error 26/12/24. Then 28/12/24 pending for £204.81 and rang bank. The hold was on Yoga insure so they had changed their name to Yoga services got past the hold on payment -
that was a price I never agreed to at any point.
Bank fraud department have never come across this. They are trying to get it back for me as this is MONEY TAKEN FROM MY ACCOUNT that was withheld stopped weeks ago.
Unable to contact company apart from yoga exercise accidents AVOID AVOID AVOID”
“You seem to be under the impression that I have renewed my policy with you. I have not.
I had a better quotation from elsewhere and took a policy with them.
I am still trying to get in touch with you but all your e mails are no reply ones.”
“Cheap for a reason.I cannot see that there is an option to speak to a person when there is a problem( unless you have an accident) Did not realise I had bought a rolling monthly policy on renewal for Jan 25. Unable to cancel immediately without being charged a months fee. Then ad an email to say my current policy would be cancelled 2 weeks before policy end as a problem with my direct debit when the final payment had been taken. No option to reply to that email.Just terrible ,frustrating chat bot of no use.Just don't....If I could give less than one star I would.”
“The price you quoted in the morning had mysteriously increased by the time I activated the quote in the evening, despite your claim that the quotation was valid until the end of the day.
Shame on you.”
“Have been trying to contact you to make changes to my policy but could not gain access through customer portal. Appalling service no other way to contact you it’s a nightmare. Live chat site just kept saying do not understand. So much stress never again”
“I am absolutely disgusted with such a poor service. Very clever Yoga is totally uncontactable! They have changed their system and you have to reregister…..but it is nigh on impossible to get reregistered, the useless system keeps going round & round, no contact etc. Cannot send emails to anyone, no assistance whatsoever and just keep renewing and taking your money. Unable to even send a request to cancel the policy in the 14 days cooling off period. AVOID AT ALL COSTS!”
