“I have been trying to sign in to my portal for 2 days to add a driver to my policy and have had no luck or help after numerous requests through your chat service. Maybe someone can contact me through this as I want to cancel my policy. Absolutely atrocious service”
“Trying to register or re register my account with you, impossible so basically I can’t access my account and will not be able to contact you if I have a crash, so will cancel the direct debit and go elsewhere”
“I can't contact you!!!!! I need to make a change / clarify something and the chat bot could not answer and told me to contact the email. The email tells me to talk to the chat bot! VERY annoyed I just want to talk to someone.”
“Purchased new car and tried to change my old personal VRM to new car. The system identified firstly my old car then transfered those details to my new vehicle without being able to speak to someone the system charged me 3 times to correct the issue. Extremely poor system will never use Yoga again and I would advise others definately not to use it. What is the bot total waste of time.”
“I tried to cancel an insurance for SB17 NSE but your system has charged me twice for the cancellation fee. I cannot speak to anyone as you have no telephone”
“Need to speak to someone as I need to add my car has a tracker but on your options doesn't show my tracker. So can't update and I'm sure would lower policy cost too! Only been with you since Saturday and very frustrated. Options no good or able to live chat! So really disappointed”
“Cannot contact yoga insurance to ensure I have written details of my no claims discount for my next insurance policy .difficult to log into portal to see policy online ! Will not be renewing with yoga due to lack of email address to contact on . All correspondence is from a no reply email address ! Please can I be sent no claims details for my next insurance policy with another insurance company .”
“I thought I had cancelled thr insurance on SC10KFZ in July when I sold the vehicle but having conformation of this I tried again.As a last effort I tried to cancel any payments for renewal at my bank but that could not find who I paid.You then renewed my policy and took my money without asking me.Both the first premium and the new one were paid on my credit card how did you manage this.I would rather like my £831.00 back as I don't need insurance for that vehicle.”
“I have been trying to get on my portal for weeks ! I’ve sent emails and you sent a link it then says internal server error. I am not renewing my insurance with you this year and I can’t even view my renewal figure . If I receive any correspondence this will be returned to you . There’s no help number or any contact available for customers . Absolutely rubbish service !”
“Existing customer wanting to exchange my previous car details with my new car details was nionn impossible.
Instead I had to cancel my existing car details in exchange for a £50 cancellation fee oh and to add my new car details I had to pay £70
Trying to add an additional driver was impossible in the portal
Chat well a waste of time”
“Awful service. Cannot get hold of a human. Diffucult to make changes online & huge cosy when cancelling before policy starts. Cannot recommend at all. The reason the insurance looks reasonably priced is because there is minimal customer service & unable to make additions to policy. Customer service did try to help. They were great.”
“Unfortunately I have had to cancel . I was purchasing a different car and sitting in the dealership, I went onto to app to update new registration but it wouldn’t let me do this, there is no telephone number to contact, so I have had to insure with alternative insurer, maybe the system needs looking at as you may lose further customers”
“I don't own my car anymore so why have you taken money out of my bank, I have not agreed to this, so hard to cancel this insurance so I cancelled it at the bank and my bank account but you still managed to take it out of my bank this morning”
“Utter, utter awful company
They'll charge you £49.99 to cancel or amend in the cool down period
BUT THEN won't allow you to login in to even see your account
Cannot login - am told that I should turn off pop up blockers, allow cookies and / or try a different browser - have done all this and tried Firefox, Chrome + Edge. Still not allowing me on
System won't even send details to em email if I try to request setting a new password.
Useless chatbot and no answer at the 'Live chat' today (was pretty useless when I went round in circles with them 3 days ago too
Hopeless”
