“I took out insurance with you. I changed my mind 3 or 4 days later. I couldn’t talk to anyone about it so I cancelled online. You kept my deposit and then charged me an extra £12.42! I am thinking about getting in touch with the insurance ombudsman about these charges as I’m sure that it’s my right to change my mind and receive a full refund.”
“I haven't taken up the renewal this time as your quote was beaten. However you have sent me all details confirming that I have renewed with you. Unable to speak to anyone about this!”
“Policy jumped from £60 monthly to £90 monthly after a no fault accident, in which my car was written off. I expected my policy to drop below the £60 I was paying. I received no explanation as to why my policy rose but 50%.”
“Terrible service, 5 days to replace a windscreen, only after I contacted them 3 times, no help, no replacement car despite my policy saying I should get one. Refused to put me through to their complaints section, doubt they even have one. Would never use again and would never recommend them.”
“Had sending bad ratings but trying to contact and am locked out due to the new log in. It won’t verify me and need to update my insurance. Used these in the beginning as were quick and easy to contact”
“I have on several occasions tried to log in, which doesn't work every time, they have changed my policy to monthly, who even uses car insurance monthly? I can never get hold of customer services, so their customer services is basically non existent, it pays to have someone at the end of the phone, but in this case they are not even on the chat to help out as I cannot log in, over and over again I have had this problem”
“Should be 0
I cancelled my policy very next day after set it (within 14 days of free cancellation period) before it started and they dare to charge me something like £50 instead repay my initial payment. Going to insurance ombudsman obviously”
“Should be 0
I cancelled my policy very next day after set it (within 14 days of free cancellation period) before it started and they dare to charge me something like £50 instead repay my initial payment. Going to insurance ombudsman obviously”
“I cancelled this policy 3 weeks ago on the portal... this service is a disgrace , cannot reply to emails sent out very difficult to speak to anybody the agent doesn't understand questions so we cannot stop the renewal because nobody has a chance to talk to anybody also no email address to email back... this insurance company simply doesn't allow any contact. I CANCELLED THIS POLICY 3 WEEKS AGO ...NO RESPONSE I WILL NOT BE PAYING ANY FEES DUE TO THE INABILITY OF THIS COMPANY TO CONTACT MYSELF.”
“If I could give its 0 stars I would. Opted to renew my policy with a single payment on the portal. The portal then decided to renew it on a direct debit which cost another £60 on the policy. Have now been told its too late to change it. Extremely annoyed”
“Impossible to cancel no people work for this outfit apparently been unable to sign into portal for weeks had to end up cancelling my direct debit , hoping they get the message that way. Unbelievable”
“You said that my insurance will be cancelled because there is a problem with payment but you have taken the pay ment the office hours are ridiculous 0800-1400 Monday to Friday so I can't get in touch with a human,there isn't an email address either it's ridiculous”
“I haven’t actually renewed with you as was unable to gain access to the portal and the robot was not responding when I wanted to let you know I would not be renewing the policy. This was extremely frustrating and annoying. Please cancel any policy you have now set up with immediate effect and send me confirmation.”
“Switched my insurance to my new car. Took 2 attempts to change the value of the car and I was charged admin fee each time and chatting to your automated robot is a complete waste of time”
“Trying to take another years monies from me
Finding connection difficult
Hoping this gets to you as everything l have tried is failing to contact you and using my old policy to do this, will hopefully get to you.
Getting Emails responses from you whatever way l try is failing.
Going through your bot is to no avail.
You are taking monies off me that l have not asked for, wanted, know about or used.
I would like my £87.46 returned and see this as unwanted transaction. Used my card backhandly and causing me so much unnecessary trouble and anxiety for a disabled mental health, anxious individual.
I am wanting all my monies returned back to me asap. See this as a way of getting monies out of vulnerable person.
Carol Jenkin”
