“Terrible organisation from the start. No one to talk to except for the online chat which isn’t even a real person. Frustrating beyond belief! I’ve just been charged another years’ insurance for a vehicle which I no longer have and of which I was paid a settlement figure 9 months ago! Over £1000 automatically taken from my account. It’ll be back to the frustrating drawing board to get a refund, going round in circles, trying to talk to a human! Chatbot apparently is not on duty Sundays either. Communication in-house is poor to say the very least. Terrible website. Impossible to navigate to get anything sorted. I regret the day I chose this insurer. It hasn’t been worth the pain. AVOID!”
“£50 to cancel during 14 day cooling off period is shameful. I forgot to cancel renewal as I no longer have a car and we were in the middle of moving house and all the stress that goes along with that, it just slipped my mind. My own fault I appreciate that, but to be charged £50 to cancel (don't forget the 58p for the few hours cover) is just taking advantage of those of us who forget. It was literally a few hours, I'm disgusted.
How about as a gesture of goodwill, you give me that back please, I really feel that you have taken advantage of me.”
“After 3 weeks of taking out my policy / buying my second-hand car, I had all the documentation to put on my cherished plate.
The charge was £117.27. All my documents were sent within minutes so no manual labour
No changes to the car other than the registration number
So how do they justify this fee? I am absolutely disgusted with the charges and will never recommend Yoga Insurance to anyone!”
“My only change to my policy today was to change the registration as I’ve put my personal one on retention potentially for a new car and whilst I accept an admin fee which has been charged at around £19 my monthly charge has gone up by £9!! This is absolutely disgusting.”
“I had used your app to opt out of my car insurance being renewed automatically and it has just renewed and now you are charging me a £50 fee to cancel.”
“I tried to cancel my renewal. It was difficult to do. Then you were able to process the renewal without having my up-to-date details despite telling me that you wouldn't. Now I've got to work out how to contact you and try and get a full refund”
“I attempted to add a driver to my policy, followed all the instructions and resulted in being told that with the information I provided it was not possible to add this driver, then Yoga took £20 from my card for a mid term policy change. To say the least I am disgusted with this. Of course the 'live chat' just keeps giving robotic answers, referring me to the Login.”
“I could not get onto your customer portal could not get it to register me, think may be that the email had been previously registered for someone else with a different policy,tried numerous times to contact you left messages on chat line but is obviously a robot who just keeps saying go to the portal which I couldn’t get onto saying not to renew and I have now done it with another company as you could not be contacted
So please cancel this policy and return any payment you have taken Albert R ref was GDCNA00054449 I see from review that I am not the only one having difficulty”
“This is the worse insurance company I have ever dealt with In 25 years!! After having a knock for knock accident on a single track road a short distance from home on the 1st of October the car is still say on the drive way and waisted hours (days on the phone) it seems like there doing everything to avoid paying out! Don't waist your time people the stress is just not worth it.”
“I took the insurance out some 3 weeks before the start date. When i got the paperwork after paying the premium i noticed that my son was not insured.
i therefore asked to cancel the policy but was informed that somewhere in the small print there was an admin fee of £50 but i could add him for £73.
What happened to the 'cooling off period' that comes with most transactions.”
“Yoga
Claim to be friendly & helpful but you cannot cancel their products as they renew automatically on a no reply box.
I tried to cancel a policy several times that was no longer required and now they are chasing me for a policy I cancelled!
Awful Company”
“Exactly like another person who has posted a comment, I didn't want to renew. I've tried to contact someone (anyone) and the chat didn't work for me, as I'm not available during the hours when your live chat is open.
Now I'm going to have to create an account (that I'll not need) and cancel insurance that I didn't want, and don't need.
Please return to me the money you've taken out of my bank.”
“Money was taken for renewal.
I received no notification via email or post that this was going to happen. I also ticked the 'NO' to the automatic renewal last year.
Now I'm have to go through the process of claiming it back.”
“You can't get onto there portal I couldn't cancel my policy of which I cancelled 3 months previous they have taken my money and would not give a refund what a set of robbing bastards I now have to go through the ombudsman to try a get a refund”
“Goog in insurance prices but when you need to speak to someone forget it.
I needed to cancel my insurance as I no longer own the car ,but the website would not let me in , they do not have a call in customer service?
So I'm absolutely stumped”
“You automatically renewed my policy atnd emailed me at 38 minutes past midnight to let me know not giving me a quote earlier than this. I had put other insurance in place as I had not heard from you previous to due date. When I had to cancel within the first 24 hours you charged me £50 . I find this extremely bad practice and if you had written to me earlier I would have been happy to accept your quote. Can you advise if I am likely to have a refund as this amount was 25% of total annual insurance for less than one day when my vehicle was covered by another insurer.”
