“What went wrong apart from everything,they cancelled the same policy twice.I re insured with a different reference number different policy they cancelled that also having taken the first paymenAccording to the email I received,you guessed it they cancelled my original policy a third time.Not however the one with the ref number I have.Now I’m being charged a cancellation fee.No contact telephone number don’t touch this company.”
“Took nearly 2 hours to do I tried to cancel the old insurance I have with yourselves for my old car after hours of trying and getting angry and frustrated I had to go to the bank and cancel the direct debit if I had tried to do this before insuring my new car I would not of gone ahead there was no help , and I go pulled over by the police today saying I had no insurance on my new car I paid more to you for my new car insurance than other companies, I pad in full but when I renew I will go to another company.”
“I couldn’t speak with a human, and the live chat couldn’t help me .
I would like my documents sent by post?
I have read on the policy this is possible ??”
“I need to contact someone regarding the NCD on the van insurance I have just purchased. I have tried the Live Chat many, many times but have failed to reach an agent. I read the reviews before I took out the policy and they said it was easy to contact someone, this is not at all correct. If I cancel the policy I will be charged for the cancellation. I am very dissatisfied with your service. How can I contact someone????”
“Cannot access the policies. The portal on the app doesn't work properly. I needed to cancel a policy but can't find it anywhere so cancelled the dd. Tried to get help but it's a robot that goes round in circles. Can't speak to anyone. Concerns me if I had to claim there is no communication. You get no reply emails...they just don't want contact. I insure more than one car and wanted to put them together. Looked at the YouTube video for instructions but the pages never come up on the screen as shown on the video. Its pants and frustrating”
“After numerous failed attempts to get help elsewhere, THOMAS and his team stepped in and made an immediate difference. They analyzed the issue in depth, walked me through each stage, and ensured I was never left in the dark. Their efficiency, transparency, and respect for their clients’ time really stood out. This is what outstanding tech support should feel like.
#SupportMatters #CustomerSuccess”
“I can't access my policy, you are saying that I can't have the same email as my policy, I only have one email, you keep sending me around in circles, I can't get any common sense from you, what can I do.”
“Terrible experience trying to correct dates which I'd incorrectly put into the app for insurance start-date. Would have thought this was straightforward but no, and tried cancelling the policy to then re-buy on the correct dates but was going to be charged the total for the Policy. There is supposed to be a 14-day cooling off period anyway. I would really like to cancel now (with no monetary impact) as I've no confidence that an insurance actual claim would be any better dealt with. Round in circles with an AI Chat Bot.”
“The policy was automatically renewed with out letting me know , the first contact was 14-10-2025 as we hadn't heard from you , we took out a policy with another firm , I am very annoyed that I had to pay £49-99 for cancellation”
“I accepted a quotation based on 4 yrs NCB which I earned on a second vehicle, I had previously arranged insurance for my first vehicle using its 9+ yrs NCB, but changed to Churchill at renewal time. All went swimmingly, I'd elected to pay by Direct Debit, no issue but when paperwork has arrived it says 9 Yrs NCB, not the 4 yrs, the price quoted and I've payed is based on the 4 yrs, but impossible to rectify on line, how do you even contact this company, a ridiculous situation, but we know what they'd be saying if I needed them should a claim be made - just need it sorted !”
“I took out a policy in error. I hadn't realised that my existing policy had altready renewed. I cancelled the next day.
I was charged a cancellation fee of more than the annual policy cost.
I told them I thought I had a 14 day cooling off period. |They said yes, but we still charge cancellation fees.
Insurance companies have a reputation for being disingenuous when faced with a claim. Yoga has been disingenuous evcn at policy inception stage.
Wow.”
“Absolutely horrendous. Online portal wont allow me to register and therfore I cant access my account to make an important change. Been trying for days. No way of a loophole around this without access to the portal. Absolute circus of a company.”
“Had to buy a complete new policy as they don't allowance vehicle change my no claims is not correct and definitely been overcharged no hope of me renewing here next year no phone number so impossible to put things right that's why il not use them again”
“Attempted to cancel.my insurance several times via the portal. Found it very confusing so cancelled my direct debit before the policy ended. Now you are charing me £139
for renewing the policy and administration fees which I certainly did not ask for. After reading other reviews you obviously do this as a way of making money . Disgraceful company no wonder you have no contact number !!”
“I contacted to change my forced 'Automatic Renewal' to one that just notified me ... and was confronted by AI who couldn't help ..... would not refer me to a Human and was totally absolutely USELESS.
AAAHHHHHHHH”
“Went to move to a new vehicle had to pay again to insurers new one and cancel old one and my no claims should be 12years transferring from another vehicle so I know I've been overcharged
I presume now that il get an extra admin charge to put this right
Will never use a company like this again no phone and a useless Web site to make changes totally disappointed. M a shelbourn”
