“Don’t use this company, very good when you take out a policy. Very bad when you want to cancel, no phone number, have to use a portal which you think you have cancelled, but then they take the money anyway. Stay clear.”
“I am still trying to cancel my previous car insurance with you pol no YGCMO1560
Please cancel from 27/3/2025 as I have now sold the car KN58 YBZ and cancelled my direct debit for £22.08 which went out in 1st of each month.
I had wanted to transfer.the insurance to my new car but couldn’t get into the portal so had to take out a completely new insurance.”
“We are trying to cancel our car insurance, but we cannot get onto the portal to do so, we are not getting any communication at all, this is absolutely out of the question poor customer service 6 days we have been trying. We need at least a contact number, pleased be assured the direct debit will be cancelled at the end of this month when the policy is due for renewal.”
“Link to portal doesn't work. Went straight to the website and tried to register there where an email link should have been sent. No sign of one (yes, i've checked the junk folder).
I am planning to buy a new vehicle and i'll be cancelling this policy asap. I've no time for this nonsense. Yoga is well named the contortions you have to go through just to view your own policy.”
“I’ve tried to change my registration on my insurance, I have paid the £20 fee for doing so yet the updated policy still has the old registration on. No contact information with regard to a customer service number. Absolutely shocking!!!!”
“I bought a van policy a month ago and could not regisiter it as my email was already linked to my existing car policy (I'd forgotten it was also Yoga). Messaged you and got in but car policy lost. Your website said assistant available Mon-Fri 9- 5pm but when logged in (only said I had 1 policy) yesterday at 2:25pm it said live chat Mon-Fri 9-2pm. Today your portal was down. I've been trying since 1:45pm, now nearly 3pm!! Just glad I don't have a claim or amendment to make!! Still not happy that I can't access both policies.”
“bought ins for new car - YD19PXX - online system would not complete as it needed to be registered. I am existing customer and it would not let me use my login. Now bank shows I have paid twice for the one insurance and the new policy does not show online. 1. I want one of the £243.70 paid be refunded to me. 2. I want confirmation that I have purchased the policy. Chatbot useless and couldn't reach a human.”
“I tried to contact you with regards to GNCNA00061706. I contacted the team via Yogi prior to my policy ending because I have needed to SORN my car off the road due to a cancer diagnosis. I contacted the team again on the 28th of Jan via Yogi and kept being told they couldn’t cancel my policy due to a system issue. I tried again but I am now unable to log on or register again and was very disappointed to receive a letter stating I owe you £76.82. As I first notified you prior to the end of my policy I feel this payment is not warranted. Please credit this £76.82 so I no longer need to worry about it because I am sure you understand I have enough to worry about. Please contact me to confirm this amount has been credited. Many thanks.”
“They have automatically renewed my insurance and I have already arranged insurance elsewhere. I cannot contact them to cancel. They do not send me a link to enable me to do this.”
“Probably the worst insurance company I have ever used, and would never use again.
no people to talk to on the phone, no responses from emails wanted me to sign away my rights to using the ombudsman service, wanted me to sign a commercial financing agreement.
When I insisted that the work need to be done in the nearby town, i was told that if they did the work it would be £1,250 less my excess of £550 for work already reasonable valued at c£5,000.
an absolutely appalling "service" which is about to be handed over to the Ombudsman.”
“Basic price good, but then so many optional add ons.
If I’d realised you were totally online, with no option at all to speak to a person other than chat line, which I had to wait ages to be connected to I wouldn’t have chosen Yoga Insurance.
No free cooling off period.”
“Nightmare trying to get in touch with someone! Tried to change insurance for a new car and it took me ages. Had to cancel one incurring a charge and then take out a new one, only reason I did was it was the cheapest option.”
