“You need to have a telephone helpline number to discuss the policy or ask a question prior to purchase . You don’t appear to have one or , if you do , then you do not make the number available.
I , personally, do not want to talk via chat or chat-bot or any other internet rubbish .
There are great swathes of this country that don’t want or understand this digital and internet world . It is discriminatory against elderly people and it is excluding people who don’t have a voice .
All we hear is inclusivity all the time . Your company is the opposite of this and is discriminatory. I only used your services because you are cheap .”
“Did not renew policy in February only to recieve four emails on 20th of March, two acknowledged my cancellation and two thanked me for renewing. In April Yoga have taken £49 out of my bank account and renewed my cancelled policy”
“The web site kept crashing forcing me to restart the quotation. Also the options, although I had chosen them, kept reappearing asking me to choose the options! I spent ages and when trying to pay for the first time the reply was “it’s embarrassing but we have technical difficulties “ Not good enough when there is no human to speak to!”
“I did not renew but Yoga renewed anyway and took annual premium from the credit card I used last year (thought keeping credit card was illegal).
When I saw what had happened I went onto portal as the chatbot did not do as I asked and transfer me to an agent. I cancelled policy but could only do from midnight that day and now Yoga wnt over £50 in cancellation fee. Credit card has to wait for it to clear before they will help and Yoga want 7 days to refund anything.
Disgusted!”
“I ticked not automatic renewal aa I like to shop around - I shopped around and took a policy out with Saga- just seen today you have automatically renewed regardless.
I want a refund ASAP!”
“I have an existing policy with Yoga but a correct postcode and Address were incorrectly rejected on applying for additional policy
These details are obviously held on my existing policy . Quote declined 2393150”
“I have been trying to connect with a human being for the last 30 minutes without any joy. Not even live chat seems to be working and ignores my request. Therefore, I shall look for another insurer. I am already insured with Yoga until May 2024.”
“Poor.
Cancellation fee unfair.
Cancelled a policy that had not started after mistakenly taking out after a few hours.
Unable to speak to anyone.
Got a automaton who just quoted some small print back to my enquiry.
Never again. And I'll be sharing to all I know.”
“Sent me my new renewal documents even though I cancelled a month before not to re new , I bot is useless ,unable to speak to anyone just causing stress.”
“Cheap insurance, but when it comes to renewal, I received just one "renewal invite" and then discovered that my policy had renewed automatically despite me not having given authority for it to do so. Documentation received is not clear about this: my initial payment is described as a 'one off payment' for 12 months insurance; the one renewal document does not make it clear that the policy could automatically renew and does not provide any detail of price in the main body of text. There is no phone number to contact a human and the 'robot' fails to understand anything that I type. All very under-handed and devious. My only solution is to pay an extortionate £49.99 fee to cancel a policy that I did not ask for or want, after just a day of it being put in place. Avoid Yoga and other companies based at the same address - use a well-known and reputable company instead - it might cost a little more in the short term, but at least they are clear and honest! Thankfully I never had to make a claim during my time insured with Yoga... I hate to think what a shables that would end up in!”
“I cancelled my renewal online. This evening I checked my emails and this company have sent my new documents. There is no way of speaking to a human. I have been on three hours this evening trying to cancel. The chat bot thing does not understand me. This has me so stressed when I’ve paid my new insurance company in full.”
“Avoid at all cost. Despite auto renew being cancelled prior to renewal date they still renewed the policy and want to charge over 50 pounds to cancel it. No phone number or email address to speak to a real person to sort it just a useless AI bot. Has been reported to Insurance Ombudsman”
“I could not get onto your site to renew my Insuranc eso I have chosen another Insurance. You have no contact number unless it is a claim. Very unprofessional.
I require an immediate refund please.
J Peebles”
“Cheap but taken money from account and haven’t issued policy for van after doing car now I can’t contact them chat box is useless and just referring me back to same answer..
no way to contact any real person and they have my money.. disappointed”
“I cancelled car insurance policy.
No prior notice that renewal was nearing. I had already bought a cheaper policy with another company. Mo ey was taken out of my account without my knowledge last minute! Took me over an hour to cancell! Then to be charged £50 for cancelling!
I will be taking this complaint further as want my £50 refunded! You can't speak to anyone on the phone! It's frustrating 😒 I want my 50 back ASAP.”
