“Not able to discuss policy as no phone number, was directed to website, logged in but said I had no current insurance, I have been with Yoga for the last year so don’t understand and v frustrating not being able to contact”
“Ian always extremely disappointed when you can’t just talk to a human. Always having to do things on line. It’s driving me mad. No service whatsoever and if you do anything wrong you don’t realise. The world needs to go back to normal. I try my hardest to find proper companies that talk to their customers. Very sad world. It’s definitely not for the good”
“Everything went well until I signed up (online) and then realised it would cost £50 if I cancelled within the 2 week cooling off period. Even though it's all done electronically. I thought the whole point of the cooling off period is to give people a chance to change their mind and not have to worry about cost.”
“I took out car insurance at 9:00am 8 days before the policy was due to start I then changed my mind and cancelled the policy the same day to which I was charged £80 this is not acceptable I would not recommend this service in fact I would suggest avoiding it at all costs I actually got a cheaper quote by ringing another insurance provider”
“Impossible to speak to a person to query the high cost of transferring insurance from one vehicleto another mid year. Why should it cost so much ? I am a low mileage ,with over 40yrs of driving and never had a claim. The Bott is useless !”
“This company took money out of my account without any notification. I was only insured with them for less than a week last year, but yet they took money out of my account this year £352! It is impossible to talk to a person. I definitely would not recommend this company. I will be taking this matter to solicitors. The money is not refunded immediately.”
“Still waiting for a windscreen replacement on a Nissan Note after raising a claim over 3 weeks ago. Told that it will be another 2 weeks. Very difficult to raise a complaint as Yoga direct you to their claims company Onecall and then they direct you back to Yoga, and both refuse to provide an email address to make a formal complaint.”
“Having paid my insurance in full, well in advance of the commencement date I tried to cancel my policy due to my car being taken off the road. The cancellation is within the 14 day cooling off period of starting this contract and 18 days prior to the start of the actual policy contract. However, Yoga are saying I will be charged £49.99 for cancelling this policy! For what I ask? I am hoping they see reason and refund the entire amount I have paid them well in advance...Over to you Yoga! This is a shame to leave a negative review but there is no email address or phone number to contact you with and the live chat just keeps referring me to the policy log in page. I will be happy to revoke this review should you refund me the full amount paid to you for no insurance service yet provided.”
“I can't get in touch, can't get a password reset, chatbot that sends you round in circles and points you back to your login that you cant get a password reset for. Automatic renewal said that it will take funds if you don't get in touch but then can't get in touch .....would not touch this company!!!”
“Did not won’t to renew insurance as was more expensive so took out a policy with another company day before date , and received an automatic renewal morning of start , tried to cancel and have been charged £51 for 10 hours I didn’t want of insurance in the first place Not happy so someone needs to contact me by phone or email reference return of my money that’s been taken unlawfully”
“They use one call claims who are absolutely useless. They have written off my car eventually but are now trying to make me pay for renewal policy for the written off vehicle.”
“I wouldn’t even give Yoga one star for your service. Having no-one to speak to in an emergency where Yoga’s actions in removing £817.00 from my account and leaving me, a disabled pensioner, with a £317.00 overdraft was wholly unacceptable. The chatbot offering a live advisor at certain times is clearly untrue. I have screenshots of all the exchanges of communication and Yoga offers nothing at all which is helpful. There should never be a situation where a live person is unavailable as a matter of course between reasonable working hours to address serious issues for customers. Why does this survey ask how I communicated with Yoga when there is no email address (invalid every time), no live chat according to the chatbot refusals (evidence available), no telephone number for calls unless to speak about an insurance claim. There is no other telephone number. Every option in an emergency is therefore invalid and clearly the customer is being lied to. Yoga did not respond to my serious issue at all so the survey question is not relevant. I will be reporting YOGA to The Insurance Ombudsman and Martin Lewis.”
“I made a mistake spelling Stephen with e which is my name but it came up stephan (which is my email) .They then wanted £20 to change the spelling.My insurance is not due till the end of the month so I tried to cancel for which they wanted £49 .I could not easily find a way to cancel so I had to pay the extra £20. I could not find a phone number to contact yoga only a onecall claims line only for claims.I spent hours trying to sort this out and ended up totally fed up.”
