“I had used your app to opt out of my car insurance being renewed automatically and it has just renewed and now you are charging me a £50 fee to cancel.”
“I tried to cancel my renewal. It was difficult to do. Then you were able to process the renewal without having my up-to-date details despite telling me that you wouldn't. Now I've got to work out how to contact you and try and get a full refund”
“I attempted to add a driver to my policy, followed all the instructions and resulted in being told that with the information I provided it was not possible to add this driver, then Yoga took £20 from my card for a mid term policy change. To say the least I am disgusted with this. Of course the 'live chat' just keeps giving robotic answers, referring me to the Login.”
“I could not get onto your customer portal could not get it to register me, think may be that the email had been previously registered for someone else with a different policy,tried numerous times to contact you left messages on chat line but is obviously a robot who just keeps saying go to the portal which I couldn’t get onto saying not to renew and I have now done it with another company as you could not be contacted
So please cancel this policy and return any payment you have taken Albert R ref was GDCNA00054449 I see from review that I am not the only one having difficulty”
“This is the worse insurance company I have ever dealt with In 25 years!! After having a knock for knock accident on a single track road a short distance from home on the 1st of October the car is still say on the drive way and waisted hours (days on the phone) it seems like there doing everything to avoid paying out! Don't waist your time people the stress is just not worth it.”
“I took the insurance out some 3 weeks before the start date. When i got the paperwork after paying the premium i noticed that my son was not insured.
i therefore asked to cancel the policy but was informed that somewhere in the small print there was an admin fee of £50 but i could add him for £73.
What happened to the 'cooling off period' that comes with most transactions.”
“Yoga
Claim to be friendly & helpful but you cannot cancel their products as they renew automatically on a no reply box.
I tried to cancel a policy several times that was no longer required and now they are chasing me for a policy I cancelled!
Awful Company”
“Exactly like another person who has posted a comment, I didn't want to renew. I've tried to contact someone (anyone) and the chat didn't work for me, as I'm not available during the hours when your live chat is open.
Now I'm going to have to create an account (that I'll not need) and cancel insurance that I didn't want, and don't need.
Please return to me the money you've taken out of my bank.”
“Money was taken for renewal.
I received no notification via email or post that this was going to happen. I also ticked the 'NO' to the automatic renewal last year.
Now I'm have to go through the process of claiming it back.”
“You can't get onto there portal I couldn't cancel my policy of which I cancelled 3 months previous they have taken my money and would not give a refund what a set of robbing bastards I now have to go through the ombudsman to try a get a refund”
“Goog in insurance prices but when you need to speak to someone forget it.
I needed to cancel my insurance as I no longer own the car ,but the website would not let me in , they do not have a call in customer service?
So I'm absolutely stumped”
“You automatically renewed my policy atnd emailed me at 38 minutes past midnight to let me know not giving me a quote earlier than this. I had put other insurance in place as I had not heard from you previous to due date. When I had to cancel within the first 24 hours you charged me £50 . I find this extremely bad practice and if you had written to me earlier I would have been happy to accept your quote. Can you advise if I am likely to have a refund as this amount was 25% of total annual insurance for less than one day when my vehicle was covered by another insurer.”
“Absolute ripoff
I was not aware cover was on auto renewal , I was charged , on seeing that the full amount was debited from my bank for full years years premium I went to cancel , I had already arranged cover else where YOGA IS AN ONLINE POLICY I WAS CHARGED £50 TO CANCEL THE POLICY
WHAT AN ABSOLUTE SCAM …”
“i made a mistake with the policy start date and as others have said there is no way to contact anyone to try to sort the problem out, just going round and round for hours now, looks like i will have to take out a 2 day policy to cover the gap, live chat is 9 am till 2pm only,”
“Impossible to contact. No email and no phone number. They automatically renewed a policy without need nor authority. We no longer have the car. They were notified never to auto renew. Log on to the portal are the instructions where you cannot cancel a policy without making payment even though none is due. I highly recommend not using this site. Our policy was taken out with one call and they transfer it to this shower!”
