“Got charged ‘Administration Fee’ of £15 for privilege of completing application myself on line and in my own time.
Administration is part of the cost of doing business. It should be included on the cost and not a separate charge.”
“Cannot get through to Yoga as the site doesn’t recognise my password. I’ve asked for a new one but do not get a reply. It’s a bit worrying as I’ve just taken out a policy with them”
“When I received my documentation I noted an incorrect date which I have no recollection of entering. I tried to correct it in my account only to be asked to pay around £36! That's extortionate considering I was making the change rather than you.”
“Took policy out in error, three weeks before my existing policy needed renewing. Cancelled the policy the next day but was still charged £49.99 admin fee. Extortionate given that all the transactions were made electronically.”
“Had re-use portal to add my wife to policy even though, according any dictionary SPOUSE is the other person in marriage.Cost me another £20 to do this.Also how can I cancel auto renewal on portal”
“I have not agreed to renew my car insurance with you I have made alternative arrangements I am currently away from home but will log in and ensure it is cancelled”
“If i had known this was no customer service on the phone i wouldnt of taken it out.had hassle trying to log in as codes did not work.when i got in and asked for my documents by post the thing on the other end told me we are trying to cut down on paper ?. Made me feel guilty for asking.at 64 i need someone i can talk to if i have concerns. Not happy at all with this service 😡😡😡”
“Renewed policy without prior notification on cost and have taken funds from account. Please refund asap as you are £150 more than other insurance company quotes.”
“Yoga tried to renew my policy automatically when I would never have given this option. In addition they increased the renewal premium as a result of a no fault accident when I had agreed a settlement with the other parties insurers. I could not reach yoga by phone, email and the chat box . I contacted my bank to stop it.”
“Received a competitive quote, decided to go ahead, but afterwards I decided to cancel. This was within an hour of taken out the policy and 22 days prior to the commencement date, and got stung for £49 to cancel…. Most companies you can cancel without penalty, especially in the short timescale and the fact it was 3 weeks prior to commencement. So be warned.”
“No one to discuss, I paid for my policy and when received found out that it was filled wrongly, when went to update wanted to charge me £100 more with extra admin,now I ask for a full refund”
