“Yoga stole money from me. I wasb't aware of the rolling contract, I didn't say yes to renewing contract. I sold the car being insured, yet they still took £50 admin fee. Stay away from these crooks. Nothing but thieves.”
“Yoga online service made incorrect assumptions one of which I can't amend without a human as it does not appear on the self service portal.
The online chat bot was a total waste of time.
It cost me money to change one problem via a policy amendment which cost me £20 and because I can't change the other problem as yoga has zero customer service over the weekend, I've paid for car insurance that I can't use.
The automated service did however offer me a cancellation quotation as an option. It actually wanted to charge me to cancel. I'm furious.”
“When taking this insurance last year I explicitly said no to automatic renewal. When I received my renewal offer I replied saying I won’t be renewing. About 2 weeks before renewal date a bought and paid in full another insurance company. On the day of renewal I get a message saying thanks for renewing from you. I try all day through the chat to get in touch to sort this only continue to get referral to do it on the portal. The portal don’t have the decline renewal option the chat keeps telling me to use. I can’t get to speak to a human. It’s absolutely ridiculous.”
“The Portal is impossible to use! I have tried to cancel one policy and it's not recognised? There appears to be no function to change the password, if you have forgotten it? If I had realised there was no customer service phone contact, I would not have signed up to Yoga.”
“I made a mistake with the start date of my insurance but was unable to connect to an agent to rectify this.
So I cancelled the policy thinking I would start the whole thing over again, but got charged a whopping £50 cancellation fee despite being in cool off period. Needless to say I got my insurance elsewhere”
“I could not contact you to speak about renewal or cancellation. I tried several times to ‘register’ log in etc. I have cancelled the direct debit and have gone with a different company I can actually speak to”
“This company are Pirates. My policy auto renewed without my known consent and they then charged me £49 to cancel. I cancelled at 6.15 in the morning and the policy had renewed at 00.00 that day. Avoid at all costs.”
“Since your online update i have been unable to access your portal to cancel my renewal, no emails, no telephone no support, letter of complaint to follow.”
“Iv been on line talked to a robot gone round in circles all I want to know us why haven't u taken this months direct debit I'm worried I'm not insured so unhappy with service”
“Very pleased with quote but not happy I could not speak to someone. I tried your portals but no luck., the print was so small i could not possibly read it and no one to help. I seriously wanted to pay in full .I also needed to ask for a paper copy as they are readily available normally. But as I said I am happy with your quote.”
“I am not happy that my insurance has gone up by £12 over the last 12 months. Absolutely shocking. I’ve never made a call or needed support from the service so why such an increase!”
“The worst insurance company I have ever dealt with. They caused me so much stress and anxiety. Wrote my car off then 3 weeks later said it was repairable. Tried to call multiple times waited for 2 hours and got cut off. Never again”
“You auto renewed a policy without permission , then trying to get the payment revoked was like getting rid of the AIDs virus
Your contact page does not work re re-setting passwords on accounts as it does not generate an option to re-set the password.
While realising that you are an on line trader your non contact ability will make me think twice about using you for any future insurance policies.
Oh and you hiked the renewal price up by some 50+% a figure which your competitors beat hands down and included more cover ????”
“My wife had contacted Yoga Insurance to let them know that we would nir be renewing our insurance policy through them , then we had an email telling us that our Insurance policy had started again with them , it srarted on Wednesday 25th Sept , my wife cancelled the pollicy on the same day but has been charged £50 to do so , this is an absolute disgrace as we had let them know we were not renewing with them , i believe that we had a 7 day cooling period to cancel with no charge , scandalous service”
