“I needed to update my policy so I logged on to my account but when I made the changes it told me it couldnt make the changes as it couldnt give me a quote. I asked the live chat who was unable to help me. There is no number to call so I was unable to enquire as to the problem. Very frustrating.”
“You insured my car for this coming year without my permission. Please cancel the policy and return my money to the bank it came from. I already have cheaper car insurance with someone else. Let me know when you have done it.”
“Can’t get on app to retrieve quote, redid quote came up three times the price. Had to accept to get the car home and a day later still can’t change it or alter it as it’s not been added to the portal. Second year with yoga two cars, think it’s time to look for new insurers. The inability to speak to them is extremely frustrating.”
“Tried to change my reg filled it in on line told all good paid the admin fee get new documents but old private plate is still on the document not replacement try again pay again and again wrong reg no human to contact no way of sorting it out !!! Fuming”
“I have been insured for a second year although I didn't want to, the price quoted was £478.69 which was, £130.00 more than the company I am insured with, I would like my money back, there is no one to speak to and I'm not able to log onto the portal. What can I do?”
“You issued me an automatic renewal quote via email. I replied directly saying that I do not require a new policy and requested you remove my data from your systems.
You ignored that request and proceeded to issue me with a policy!
It appears all of your emails are NO REPLY and the only way to contact you is logging into your website and creating an account!!!
I DO NOT want to create an account or give you any of my data. Please rectify”
“No one to speak with. Got caught in a virtual loop between Yoga and one call. Completely unhelpful. Got no answer to my questions after over an hour of trying. I had one simple question and you couldn’t even answer that. Customer service - you have no idea!”
“Unable to log into portal. Could not cancel renewal. Don’t know how much I’m being charged until it leaves my account. Unable to speak to anyone. Will have to cancel my DD to cancel this insurance. Avoid”
“I was told that my car was a complete write off and a total loss. My car was repaired and put back on the road. If a car is a total write off surely it's not to be put back on the road. I think I have been ripped off.”
“We are trying to contact you to change the start date for our insurance policy.
Unfortunately you do not have a contact phone number. We have logged onto our account and unable to change the start date.
We have put a message in chat to no avail.
Very disappointed.”
“I have tried to cancel policy online with no success as website won't accept. No telephone no to resolve issue and then new policy commenced without permission and not signed a new direct debit. Absolute shambles.”
