“IT problems. Despite many many tries couldn’t log on or change password and even the Chat took me in ever increasing circles. Absolute frustrating waste of time. Sadly, I had to move to another company after trying and failing over several days.”
“I cancelled my renewal but it was still renewed and DD taken. I can’t get hold of anyone and all we get is going round and round with ’ live’ chat and the same answer!”
“Cannot log in to yoga website so impossible to cancel policy. I no longer own polo KR60 NWE - sold on 1 June 2024 - and my new car is insured with another company. Very frustrating! Have tried to register and get no reply on email and forgotten policy response tells me to try again on my iPhone!!”
“Can't speak to anyone really difficult to get hold of. Renewal was double other quotes which is probably an error still can't talk to anyone so have gone elsewhere”
“Renewal remium has gone up twice a much.
Unable to log in to portal. Requested password reset & nothing received. No contact details to inform wish to cancel, so just cancelled direct debit.
No customer service”
“I did my changes on policy okay but when I tried to speak to someone you can’t.tried live chat waste of time.now I’ve lost my password and can’t get onto Yoga even when you press change password we will send you an email but it doesn’t happen. I’ve given up.”
“It has taken over 3 hours of dealing with Yoga to get my policy renewed,
1) Estimated times on chat function are never realistic 6 minutes turned into 20 minutes, the next time estimated time of 17 minutes that remained between 17 and 16 minutes for 20 minutes then all of a sudden someone appeared in the chat.
2) An agent edited my quote and made changes to the policy additional items without informing me therefore when I went to check the quote it then changed going up.
3) Edits do not hold to the policy making you have to amend each time until you purchase the policy.
4) Finding out the exact type and model of immobiliser that was factory fitted was really tricky to do and time consuming - why is factory fitted not enough any more?
5) Payment being cleared by PayPal being cleared by bank then voided by Yoga with no information as to why other than the agent later telling me they have voided because the insurance was not processed.
6) Spending over three hours dealing with this one thing.
7) It not being clear that if I have a link I can speak up until 1730 not being cut off at 1400. Most people are working between 9 am and 2 pm this makes it very difficulty to deal with the admin when details need to be amended.
8) When speaking to agents them ignoring some of the details or questions that are asked then claiming they have answered everything making them sound combative rather than empathising and acknowledging something may have been missed and asking for clarification.”
“Can't speak to anyone, no phone number only for claims. Ahead of a direct debit I'm unable to make on the set day, I asked via chat for a 2 week leeway. In reply (via a noreply email) I am informed if funds aren't available on that day ( which I emphasised they weren't, they will retry in 10 days and I will be charged a £15 fine. I understand being charged a fine if payment is already taken without contacting them but I contacted them in advance for help. If other companies are more than willing to accommodate in the same circumstances why can't they? Surely this is illegal!”
“Absolutely useless!! I wish I had read the reviews and done my research before taking out my policy. I set up the policy to start the weekend I was picking up my new car but ended up getting it delivered earlier. I couldn't change it on the online portal or speak to anybody as there is no phone number, the live chat wasn’t an actual person just automatic replys! Rubbish experience so far”
“I cancelled my policy and didn’t renew yet to still send emails !! I find it frustrating you cannot talk to anyone I will definitely not be using you again !!”
“I have had a stroke and was in hospital when my policy got re-newed
I have just noticed that you have charged my card with payment
I would appreciate being refunded with the costs as I can not continue with driving anymore & have had to sell the carp
I have tried on line & by the phone without success all day
My tel number if you need it 07766823383”
“I needed to amend my options as the automatic renewal price was too high. The website was not working, the chat bot service was useless and there are no actual human agents employed to be able to address this.
I therefore had no option but to cancel my direct debit, and arrange with my bank to block any attempt from Yoga to take money and arrange insurance through a different provider.
Very disappointing service”
“This is the worst experience i have ever had with any insurance provider.The portal did not work costing me 100s of pounds which i will be taking up with the Ombudsman. Please take my advice and avoid this company”
“After arranging car insurance with yoga paying a deposit of £47.47 I discovered that my partner had already paid my previous insurer
Literally less than 1hr later I cancelled yoga insurance not only loosing my deposit but then had to pay a further payment of £2.52 to cancel”
“I have told hundreds of friends on Facebook to be sure NOT to use Yoga-Insure!
We simply wanted to move a personalized number plate from one car to the other.
DVLA made the changes: no charge.
Tescobank (our other car insurer) made the changes: no charge.
Yoga make the changes - made by me online, no Yoga staff involved: £121.40, about a third of the total value of the policy.
You should be utterly ashamed!”
“I needed to update my policy so I logged on to my account but when I made the changes it told me it couldnt make the changes as it couldnt give me a quote. I asked the live chat who was unable to help me. There is no number to call so I was unable to enquire as to the problem. Very frustrating.”
