“Terrible service, 5 days to replace a windscreen, only after I contacted them 3 times, no help, no replacement car despite my policy saying I should get one. Refused to put me through to their complaints section, doubt they even have one. Would never use again and would never recommend them.”
“Had sending bad ratings but trying to contact and am locked out due to the new log in. It won’t verify me and need to update my insurance. Used these in the beginning as were quick and easy to contact”
“I have on several occasions tried to log in, which doesn't work every time, they have changed my policy to monthly, who even uses car insurance monthly? I can never get hold of customer services, so their customer services is basically non existent, it pays to have someone at the end of the phone, but in this case they are not even on the chat to help out as I cannot log in, over and over again I have had this problem”
“Should be 0
I cancelled my policy very next day after set it (within 14 days of free cancellation period) before it started and they dare to charge me something like £50 instead repay my initial payment. Going to insurance ombudsman obviously”
“Should be 0
I cancelled my policy very next day after set it (within 14 days of free cancellation period) before it started and they dare to charge me something like £50 instead repay my initial payment. Going to insurance ombudsman obviously”
“I cancelled this policy 3 weeks ago on the portal... this service is a disgrace , cannot reply to emails sent out very difficult to speak to anybody the agent doesn't understand questions so we cannot stop the renewal because nobody has a chance to talk to anybody also no email address to email back... this insurance company simply doesn't allow any contact. I CANCELLED THIS POLICY 3 WEEKS AGO ...NO RESPONSE I WILL NOT BE PAYING ANY FEES DUE TO THE INABILITY OF THIS COMPANY TO CONTACT MYSELF.”
“If I could give its 0 stars I would. Opted to renew my policy with a single payment on the portal. The portal then decided to renew it on a direct debit which cost another £60 on the policy. Have now been told its too late to change it. Extremely annoyed”
“Impossible to cancel no people work for this outfit apparently been unable to sign into portal for weeks had to end up cancelling my direct debit , hoping they get the message that way. Unbelievable”
“You said that my insurance will be cancelled because there is a problem with payment but you have taken the pay ment the office hours are ridiculous 0800-1400 Monday to Friday so I can't get in touch with a human,there isn't an email address either it's ridiculous”
“I haven’t actually renewed with you as was unable to gain access to the portal and the robot was not responding when I wanted to let you know I would not be renewing the policy. This was extremely frustrating and annoying. Please cancel any policy you have now set up with immediate effect and send me confirmation.”
“Switched my insurance to my new car. Took 2 attempts to change the value of the car and I was charged admin fee each time and chatting to your automated robot is a complete waste of time”
“Trying to take another years monies from me
Finding connection difficult
Hoping this gets to you as everything l have tried is failing to contact you and using my old policy to do this, will hopefully get to you.
Getting Emails responses from you whatever way l try is failing.
Going through your bot is to no avail.
You are taking monies off me that l have not asked for, wanted, know about or used.
I would like my £87.46 returned and see this as unwanted transaction. Used my card backhandly and causing me so much unnecessary trouble and anxiety for a disabled mental health, anxious individual.
I am wanting all my monies returned back to me asap. See this as a way of getting monies out of vulnerable person.
Carol Jenkin”
“Terrible organisation from the start. No one to talk to except for the online chat which isn’t even a real person. Frustrating beyond belief! I’ve just been charged another years’ insurance for a vehicle which I no longer have and of which I was paid a settlement figure 9 months ago! Over £1000 automatically taken from my account. It’ll be back to the frustrating drawing board to get a refund, going round in circles, trying to talk to a human! Chatbot apparently is not on duty Sundays either. Communication in-house is poor to say the very least. Terrible website. Impossible to navigate to get anything sorted. I regret the day I chose this insurer. It hasn’t been worth the pain. AVOID!”
“£50 to cancel during 14 day cooling off period is shameful. I forgot to cancel renewal as I no longer have a car and we were in the middle of moving house and all the stress that goes along with that, it just slipped my mind. My own fault I appreciate that, but to be charged £50 to cancel (don't forget the 58p for the few hours cover) is just taking advantage of those of us who forget. It was literally a few hours, I'm disgusted.
How about as a gesture of goodwill, you give me that back please, I really feel that you have taken advantage of me.”
“After 3 weeks of taking out my policy / buying my second-hand car, I had all the documentation to put on my cherished plate.
The charge was £117.27. All my documents were sent within minutes so no manual labour
No changes to the car other than the registration number
So how do they justify this fee? I am absolutely disgusted with the charges and will never recommend Yoga Insurance to anyone!”
“My only change to my policy today was to change the registration as I’ve put my personal one on retention potentially for a new car and whilst I accept an admin fee which has been charged at around £19 my monthly charge has gone up by £9!! This is absolutely disgusting.”
